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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! 6 month amazon prime subscription

I got in contact with someone a couple of months ago as i was still getting charged for amazon prime video. i was told that they would cancel the subscription however, months later i am still being charged £4.99, meaning i have lost about £30/40.

Resolved! Age restriction

Hi..how do I remove the age restriction

Cannot log into My O2 (password)

I know I am using the correct password.Username is correct.Attempted log in and was told I have the wrong details.I reset the password and then tried to log back in with new pw and was still told that I have the wrong details.I then went to reset it ...

Resolved! RETURN ADDRESS FOR DAMAGED DEVICES

Hi, I have DPD coming to collect my smashed phone and give me a new one. Does anybody know what address/details I need to put on the envelope? O2 insure said they would text me the info but haven’t

Resolved! Updating my phone details

I have a new phone and want to register it in my O2 How do I

Resolved! Trying to view older bills, says 404 not found.

I need to see my previous bill online, but when I click on "view older bills" it goes to a page that says 404 not found. How do I view older bills?

Resolved! change tariff

Hi, I'm currently on a low data monthly plan and I would like to change to a pay as you go plan. I live in the Netherlands and my UK sim doesn't receive calls from Dutch numbers, so unfortunately it is necessary that I change. I would like to keep my...

My Samsung Galaxy s20 fe touchscreen problems

My touchscreen od bot working properly

Resolved! My address

I want to change my address but it won’t let me

O2 Password rejection on smartphone

I can access MyO2 usingmy laptop without any issues, but if I try on my phone (with exactly the same info) I get the 'Username and Password do not match' message! I tried over and over with no luck and I do not want to change the password. In fact if...

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