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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Upgraded but out of stock

How long does it usually take roughly to restock? As upgraded a week ago and heard nothing yet. Should I call or does it normally take awhile

Resolved! Sim swap

Hi, My O2 sim came up with Invalid SIM card and has locked me out. I am unable to make or receive calls or texts. I 'chatted' to O2 who have mailed me a new SIM with the same number but it all involves me getting a code via text which I do not have.A...

Resolved! failes top up

27/12/2021: O2: Top-up loaded. Your balance is now £15.00. Thanks for topping up with O2.29/12/2021: O2: You need a balance of at least £15 on 02 Jan to renew your £15 data Big Bundle with data rollover or it will expire.2/1/2021: 2 of 2: O2: You nee...

Resolved! Wi-fi calling

My wifi calling is not working on my Samsung S20. It is not coming up as on option in the connection settings. It was glitch for a while & now it has disappeared??!!

Resolved! Can anyone%20tell%20me%20how%20to%20synchronise%20my%20two%20numbers%20phone%20numbers

Can anyone tell my how to synchronise my two separate account numbers?

Being sent in circles

I'm having difficulty getting any real help. It's a crazy time so I'm trying not to get frustrated. But I need to get help. My phone screen randomly cracked when I didn't drop it or do anything weird. It's a z flip. I need to get it fixed. I tried on...

I can hear everything I say echoing/repeating during calls

Please can anyone help me before I throw my phone out of the window. Have tried calling O2 many times today but can never speak to a human. Terrible customer service that you cannot actually speak to anyone recording just says go to My O2 and and the...

Resolved! Phone data

Hi,Wonder if anyone can help. Last month i signed up for a new 12month data contract for 18GB data. Niwni know what with Christmas and ordering online i have spent some time online but when i look on My 02 app it lists just my unlimited phone time an...

Resolved! official formal billings

Hi, Where can I print out official formal billings which are included my full name and the address ?Thank you.

New customer, 02 app not working

Hi I’ve started a new contract with 02 on 31st December 2020.I was a previous customer 3 years ago and decided to come back.My phone number has transferred over and I have downloaded the 02 app.When I try to sign in on the 02 app it says error and se...

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