My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9848 Views
  • 1 replies
  • 1 kudos

Resolved! Account swap after a death

Hello,My dad passed away a few weeks ago, and my account is in his name, O2 never let me do anything without him being with me for confirmation..Can I swap my account to my name rather than my dads? If so how do I do this?I have tried calling and I k...

Farha by Level 1: Joiner
  • 795 Views
  • 1 replies
  • 0 kudos

Phone blocked

I am blocled out of my phone and have screen locked for emergency calls only.When i swipe the screen it asks me for a cod which i dont know....any help please

ad6 by Level 1: Joiner
  • 1100 Views
  • 7 replies
  • 0 kudos

Resolved! Discount

My student discount isn’t working when I text 61202

Lkjones by Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Resolved! Age verification

Hello, I’m trying to verify my age but the number it’s giving me to send the verification text to isn’t in use anymore, how do I do this?

How to upgrade two devices at once?

Hello everyone,I've got one single contract with two devices and two numbers. They're both iPhone 8 Plus, but we want to upgrade for a better one, as we're already eligible.Well, I've been trying on both MyO2 website and app, but they will only allow...

Durr by Level 1: Joiner
  • 631 Views
  • 1 replies
  • 0 kudos

Resolved! Disney plus

I have my Disney plus from o2 free until June but how do I use this as if I want to create an account on Disney or showing they will charge me is there any other way to do ?

Resolved! How to use discount code

Hi everyone, is there a way I can use a discount code given by my employer? Thank you

ValentinT by Level 1: Joiner
  • 569 Views
  • 3 replies
  • 0 kudos

I want to buy a device and new contract, but O2 bringing up old address

Hi, I used to be an O2 customer, I switched to another provider last year and the service is terrible so i want to move back to O2. I have chosen a new phone and a monthly plan in the O2 section of the shop, added the PAC code so i can keep my origin...

laura8273 by Level 1: Joiner
  • 1335 Views
  • 7 replies
  • 0 kudos

Resolved! Payment

How do I contact someone to take the direct debit as it failed last week ?

Garycowan by Level 1: Joiner
  • 837 Views
  • 4 replies
  • 0 kudos

Resolved! Number Change

I recently changed from giffgaff to o2. To keep my number the same I got in touch with o2 and filled in a form with my sim number, current number and the number i want to keep. On my o2 account it says my old number is back (the one I wanted) however...

Darby by Level 1: Joiner
  • 1170 Views
  • 2 replies
  • 0 kudos