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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Moving old phone number

Hi i am having issues with moving my old phone number from my old provider to my current 02 device. I have tried to fill the form several time with each time getting a blueprism email on security checks beings incorrect. Could you please advice me on...

Resolved! Cannot access my 02 account via app

I am attempting to log into my 02 account via the app so I can check when my new device should be arriving but I am unable to do, could you please assist me with the manner?

New phone delivery

Ordered new phone, was meant to come today wasn’t even attempted to be delivered, was sat at the window waiting for him while checking the tracker, dpd are rubbish!! Changed delivery date for tomorrow and I bet he still don’t come, and won’t let me c...

Resolved! delivery

I ordered a new phone case with an upgraded phone. DHL have tried to deliver it twice but it needs to be signed for and I am not in. I can not change the options for deliver to neighbour etc and it is not on my orders on My O2. I have ben to DHL and ...

Resolved! No Order Update

I ordered an Iphone 12 pro max on Saturday night and i selected next day delivery and it said that it would arrive Monday 11th January and it never arrived. I received an email when i first ordered my phone saying the order confirmation and the day i...

Not receiving texts

I have been trying to access internet banking. Don’t normally have a problem but today I have stopped receiving the texts that give me access to my account. I have spoken to the bank and they said the texts are being sent their end. They said I need ...

Upgraded but out of stock

How long does it usually take roughly to restock? As upgraded a week ago and heard nothing yet. Should I call or does it normally take awhile

Resolved! Sim swap

Hi, My O2 sim came up with Invalid SIM card and has locked me out. I am unable to make or receive calls or texts. I 'chatted' to O2 who have mailed me a new SIM with the same number but it all involves me getting a code via text which I do not have.A...

Resolved! failes top up

27/12/2021: O2: Top-up loaded. Your balance is now £15.00. Thanks for topping up with O2.29/12/2021: O2: You need a balance of at least £15 on 02 Jan to renew your £15 data Big Bundle with data rollover or it will expire.2/1/2021: 2 of 2: O2: You nee...

Resolved! Wi-fi calling

My wifi calling is not working on my Samsung S20. It is not coming up as on option in the connection settings. It was glitch for a while & now it has disappeared??!!

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