My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 14798 Views
  • 4 replies
  • 1 kudos

Resolved! Number transfer.

I got a break contract out on Saturday and was waiting for my old number to be transferred over to my new sim it was supposed to happen today. My old phone is out of service now but my number hasn’t been transferred?

Soph10 by Level 1: Joiner
  • 549 Views
  • 1 replies
  • 0 kudos

Resolved! Name change

How do i change my surname and marital status? The website is taking me round in circles

KerryJ93 by Level 1: Joiner
  • 537 Views
  • 1 replies
  • 0 kudos

Resolved! Ending my contract

HiMy contract ends on 7/7/21, do I have to give 30 days notice or can I just request a PAC code a couple of days before and then cancel my direct debit.

Carols92 by Level 1: Joiner
  • 896 Views
  • 3 replies
  • 0 kudos

Resolved! Disney Plus

Hello! How do I unsubscribe from Disney Plus??

Mandamoo by Level 1: Joiner
  • 1210 Views
  • 7 replies
  • 0 kudos

Resolved! My tariff

I got told i will receive 6month free apple music and i don’t know how to access that

Mohamed7 by Level 1: Joiner
  • 566 Views
  • 2 replies
  • 0 kudos

Resolved! Discount code

How do I add my 25% education discount code to my account?

Alexa1 by Level 1: Joiner
  • 626 Views
  • 2 replies
  • 0 kudos

Unrequested direct debit

O2 locked my mobile and keep asking for payment that is Direct Debit payment. I received so many texts O2 communications and other companies are a scam. After three days, I contacted the bank to asked the reasons for the 02 unpaid bill but they had h...

Resolved! Possible scam

Hi. I have just been on internet banking and have seen a payment made to some party called SB7, apparentlytodo with 02, can anyone enlighten me on who this is please. Thanks Peter. pm52@mail.com

Resolved! Repair

I sent my phone for repair a week ago and I have no feedback . Please could someone email with an update. Thanks

Nikki34 by Level 1: Joiner
  • 721 Views
  • 2 replies
  • 0 kudos