I am trying to switch providers but didn't know my phone was locked. I was putting in the PAC code instead of the PUK code so it is now locked after 3 attempts. I now need an MCK code but customer services have never heard of it and keep sending me to Samsung. They insist its 02 who need to give me MCK and I am now without a phone since 6th April. I have disabilities and this is very stressful. Can someone please get me the MCK code
I will message you privately @FionaC1 as I need some further information to request your code
→ COVID-19 support - Help and support from O2 during the lockdown → Access for You: Registration - Find out how to register for our Access for You service. → Just joined the community or thinking of registering? Check out this handy starter guide! → Have a query about your account? login to My O2 for help
@TheresaV will need to request the code from Samsung and wait for a reply from them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using: Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Hi @FionaC1 I have responded to your message! Your code has been requested but as @MI5 said this might take up to a few weeks as we will have to wait for the manufacturer to supply us with it.
However, I will be in touch as soon as I have news!
→ COVID-19 support - Help and support from O2 during the lockdown → Access for You: Registration - Find out how to register for our Access for You service. → Just joined the community or thinking of registering? Check out this handy starter guide! → Have a query about your account? login to My O2 for help
