Buds pro 3 promotion Z Fold 7

[Bryan1]

I haven't received the promotional code for the discount on the buds 3 pro when purchasing my z fold 7 despite being within the promotional period. 

Can anyone help please. 

[pgn]

One for @Dave-O2 on Tuesday, @Bryan1 

See if this helps: Guide: Gift with Purchase  

[Markb11]

I too haven't recieved my code, I figured I'd wait the 30 days and ensure the cooling off period had passed since I got the device but nothing, anyone have an advice? CS have advised twice to wait.

[Oxonian]

@Markb11 

Hopefully @Dave-O2 will help you tomorrow. 

Have you checked the guide that @pgn has referenced above ?     

[Markb11]

Yes checked the guide, waited past the relevant points and tried customer services. Thanks

[Deb71]

Haven't received my code either. Contacted CS twice. The first time they told me it was going to come 3 weeks after I got the phone. Second time they said they couldn't do anything because it was a delay with Samsung themselves. 

[Bryan1]

The guide did not help unfortunately and the 30 days have passed and still no code

[pgn]

@Bryan1 @Deb71 - see if @Dave-O2 can help, he'll be back later today after the long weekend past, watch out for a message from him later asking for more info via Private Message here on the forum.

[madasaf1sh]

o2 actually give you a phone number to call, in the t&c's

12. If the Samsung Galaxy Buds3 Pro Discount Voucher is not received and you remain on an eligible contract, then you should contact our Customer Service team on 0800 977 7337.

[Dave-O2]

Morning @Bryan1, @Markb11, @Deb71 

Can you please drop me a PM with the mobile number linked to the orders & i'll take a closer look 👍