Re: Manage my O2 Wifi Account Button Not Working

TWF · ‎01-05-2019

I have been experiencing delays in signing onto free Wifi on my Android device over the last few days, so I thought it best to check the devices that I have registered. However, the 'Manage my O2 Wifi account' button doesn't appear to do anything after signing in on the 'https://accounts.o2.co.uk/' webpage. Is there a technical problem? I am not a O2 phone customer so I only have a free wifi account and I can't seem to find a contact number (the number given to me by the Live Chat was only for O2 phone customers).

MI5 · ‎01-05-2019

Try using a different browser to sign in but support for free WiFi is limited.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TWF · ‎01-05-2019

Many thanks MI5. I have the same issue in Edge, Chrome and Safari. The app also returns an error. So do I need to be on a O2 hotspot to manage my O2 wifi account?

MI5 · ‎01-05-2019

It's certainly worth trying. It works ok for me but I am an O2 customer so cannot say what happens if you're not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SPD · ‎01-05-2019

Currently not working for me either...just returns me to the same page.

SPD

TWF · ‎02-05-2019

Thanks SPD. I thought it was just me. The webpage and App are still not working this morning.

TWF · ‎02-05-2019

I have also now tried the 'Manage your O2 WiFi account' link on the web page and app whilst on a O2 hot-spot and neither are working.

EmilieT · ‎07-05-2019

Good morning @TWF and @SPD, are you still experiencing issues with this? If you do I'd like to get someone on my end to look into what could be the issue, so I would need to know exactly where you've tried to click and what happens when you do, as well as any additional info you think might be relevant

to the forum both!

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TWF · ‎17-05-2019

Thank you EmilieT. The issue is with the My O2 App where the 'Manage my O2 Wifi' return a 403 error 'Request could not be satisfied. Request blocked' Also on the My O2 website, if I select the 'O2 Wifi' or the 'Manage my O2 Wifi Account' buttons, the tab circles but return to the same web page. I hope that helps.

EmilieT · ‎17-05-2019

Thanks for coming back and telling me a bit more about the error @TWF! I've not heard of anything around this but I'll see what I can find and let you know as soon as I have more info, or in case I need any additional details

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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