This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Manage my O2 Wifi Account Button Not Working

TWF
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎01-05-2019 17:36

on ‎01-05-2019 17:36

I have been experiencing delays in signing onto free Wifi on my Android device over the last few days, so I thought it best to check the devices that I have registered. However, the 'Manage my O2 Wifi account' button doesn't appear to do anything after signing in on the 'https://accounts.o2.co.uk/' webpage. Is there a technical problem? I am not a O2 phone customer so I only have a free wifi account and I can't seem to find a contact number (the number given to me by the Live Chat was only for O2 phone customers).

Message 1 of 23
4,152 Views
0 Kudos
22 REPLIES 22

MI5
Level 94: Supreme
  • 152519 Posts
  • 651 Topics
  • 29114 Solutions
Registered:

on ‎01-05-2019 17:43

on ‎01-05-2019 17:43

Try using a different browser to sign in but support for free WiFi is limited.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 23
2,620 Views
0 Kudos

TWF
Level 1: Joiner
In response to MI5
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎01-05-2019 20:11

on ‎01-05-2019 20:11

Many thanks MI5. I have the same issue in Edge, Chrome and Safari. The app also returns an error. So do I need to be on a O2 hotspot to manage my O2 wifi account?

Message 3 of 23
2,595 Views
0 Kudos

MI5
Level 94: Supreme
In response to TWF
  • 152519 Posts
  • 651 Topics
  • 29114 Solutions
Registered:

on ‎01-05-2019 21:33

on ‎01-05-2019 21:33

It's certainly worth trying. It works ok for me but I am an O2 customer so cannot say what happens if you're not.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 23
2,588 Views
0 Kudos

SPD
Level 2: Apprentice
In response to MI5
  • 8 Posts
  • 2 Topics
  • 1 Solutions
Registered:

on ‎01-05-2019 21:40

on ‎01-05-2019 21:40

Currently not working for me either...just returns me to the same page.

 

SPD

Message 5 of 23
2,586 Views
0 Kudos

TWF
Level 1: Joiner
In response to SPD
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-05-2019 11:03

on ‎02-05-2019 11:03

Thanks SPD. I thought it was just me. The webpage and App are still not working this morning.

Message 6 of 23
2,558 Views
0 Kudos

TWF
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-05-2019 13:18

on ‎02-05-2019 13:18

I have also now tried the 'Manage your O2 WiFi account' link on the web page and app whilst on a O2 hot-spot and neither are working.
Message 7 of 23
2,550 Views
0 Kudos

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎07-05-2019 10:35

on ‎07-05-2019 10:35

Good morning @TWF and @SPD, are you still experiencing issues with this? If you do I'd like to get someone on my end to look into what could be the issue, so I would need to know exactly where you've tried to click and what happens when you do, as well as any additional info you think might be relevant slight_smile

 

Welcome to the forum both!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 23
2,527 Views
0 Kudos

TWF
Level 1: Joiner
In response to TWF
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎17-05-2019 15:37

on ‎17-05-2019 15:37

Thank you EmilieT. The issue is with the My O2 App where the 'Manage my O2 Wifi' return a 403 error 'Request could not be satisfied. Request blocked' Also on the My O2 website, if I select the 'O2 Wifi' or the 'Manage my O2 Wifi Account' buttons, the tab circles but return to the same web page. I hope that helps.

Message 9 of 23
2,479 Views

EmilieT
Former Staff
In response to TWF
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎17-05-2019 15:45

on ‎17-05-2019 15:45

Thanks for coming back and telling me a bit more about the error @TWF! I've not heard of anything around this but I'll see what I can find and let you know as soon as I have more info, or in case I need any additional details slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 10 of 23
2,477 Views
0 Kudos
Top