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Registered: ‎04-01-2009

Re: Manage my O2 Wifi Account Button Not Working

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Re: Manage my O2 Wifi Account Button Not Working

@TWF @jonsie 

I've reported the issue you've described and our team is looking into it - as soon as I have an update I will let you know Smiley Happy

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Posts: 17,402
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Re: Manage my O2 Wifi Account Button Not Working

Interestingly, it works when on O2's data network, but not when on my home WiFi, @jonsie. And @EmilieT

 

O2 4G:

Screenshot_20190520-205045__01.jpg

 

Virginmedia WiFi:

Screenshot_20190520-205132__01.jpg

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Re: Manage my O2 Wifi Account Button Not Working

I've had similar problems with Virgin's security settings in the router before now.
Had to tweak them to allow access to certain sites.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 17,402
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Re: Manage my O2 Wifi Account Button Not Working


@MI5 wrote:
I've had similar problems with Virgin's security settings in the router before now.
Had to tweak them to allow access to certain sites.

Actually, I see the same 403 error when connected to my BT Business Broadband WiFi here as well, before people start fiddling with their ADSL/WiFi router settings, @MI5

 

I've experienced similar when trying to top-up various family members' PAYG phones too, come to think of it - but the top-up system at the back-end had been going through a ropy patch, so I didn't raise it as an issue at the time. 

 

O2's cookie-handling and session-handshaking can be a bit hit-or-miss... 

 

 

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Re: Manage my O2 Wifi Account Button Not Working


@MI5 wrote:
I've had similar problems with Virgin's security settings in the router before now.
Had to tweak them to allow access to certain sites.

I have Virginedia too so it possibly is a router issue. I'm not knowledgeable enough to start tweaking routers unfortunately.

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Re: Manage my O2 Wifi Account Button Not Working

It's just the security settings in the router console jonsie.
Try temp turning off all security to see if it makes any difference or not then work up from there until the page fails to load.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Re: Manage my O2 Wifi Account Button Not Working


@MI5 wrote:
It's just the security settings in the router console jonsie.
Try temp turning off all security to see if it makes any difference or not then work up from there until the page fails to load.

Mmn...I give that a go thanks @MI5 smiling

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Re: Manage my O2 Wifi Account Button Not Working

Good morning EmilieT, I know that you said that you would get back to me when you have an update, so I’m sorry to pester you but do you know when this is like to be fixed please as I’m still getting the error on all browsers and the app on all devices. Many thanks.

Former Staff
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Re: Manage my O2 Wifi Account Button Not Working


@TWF wrote:

Good morning EmilieT, I know that you said that you would get back to me when you have an update, so I’m sorry to pester you but do you know when this is like to be fixed please as I’m still getting the error on all browsers and the app on all devices. Many thanks.


Hey @TWF, I'm afraid I have no further update at the moment, it is still being looked into. For now, if you need any general assistance with your O2 WiFi, I'd advise to get in touch with Customer service. If there's anything urgent you need help with as well, I can get our gurus to take a look for you too  Smiley Happy

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