Dose anyone know why I can't find the live chat when I go on the support part of the my o2 app? As when I use to be on pay as you go before I went on to pay monthly I was able to speck to o2 on live chat and now came back on to pay as you go from pay monthly I can't find the live chat.
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Live chat seems to have disappeared now in favour of social media
Lack of staff mainly since the whole pandemic problem
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here.
If you message O2 using the links below, they should be able to help you