cancel
Showing results for 
Search instead for 
Did you mean: 

Live chat.

Luke30
Level 6: Acolyte
  • 336 Posts
  • 102 Topics
  • 0 Solutions
Registered:

Dose anyone know why I can't find the live chat when I go on the support part of the my o2 app? As when I use to be on pay as you go before I went on to pay monthly I was able to speck to o2 on live chat and now came back on to pay as you go from pay monthly I can't find the live chat.

LGreenwood
Message 1 of 3
840 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 110833 Posts
  • 799 Topics
  • 6391 Solutions
Registered:

@Luke30 

Live chat can still be found if you browse the shop. https://www.o2.co.uk/shop 

I had them pop up and ask if they could help yesterday.

*The Game Is On*

Girl in a jacket

View solution in original post

Message 3 of 3
706 Views
2 REPLIES 2

jonsie
Level 94: Supreme
  • 86813 Posts
  • 594 Topics
  • 5061 Solutions
Registered:

Live chat seems to have disappeared now in favour of social media

Lack of staff mainly since the whole pandemic problem

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here.

If you message O2 using the links below, they should be able to help you

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 2 of 3
829 Views

Cleoriff
Level 94: Supreme
  • 110833 Posts
  • 799 Topics
  • 6391 Solutions
Registered:

@Luke30 

Live chat can still be found if you browse the shop. https://www.o2.co.uk/shop 

I had them pop up and ask if they could help yesterday.

*The Game Is On*

Girl in a jacket
Message 3 of 3
707 Views