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I get an error message when tyring to review old bills

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RJ
Level 1: Joiner
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on ‎09-09-2018 12:33

on ‎09-09-2018 12:33

Hi - I get this essage every time I try and review my bills:

 

Diagnostic Information
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1022858632&return_url=https%3A//billing.o2.co.uk//bill?disambiguation_id=a0dd41e7-5f90-4aaf-85b4-f06ddd326eb5
   Error Code: o20x13212072ae
   Userid: unauthenticated
   Date/time:  09/09/2018 12:30:34

 

Any help would be appreciated

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MI5
Level 94: Supreme
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on ‎09-09-2018 13:13

on ‎09-09-2018 13:13

You'll need customer services to fix this for you. Call them on 202.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144812 Posts
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Registered:

on ‎09-09-2018 13:13

on ‎09-09-2018 13:13

You'll need customer services to fix this for you. Call them on 202.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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on ‎10-09-2018 14:42

on ‎10-09-2018 14:42

Hi @RJ, did you get a chance to ask CS for some help with this as @MI5 suggested? It'd be really great to know what they said, and how you're getting on with viewing those bills slight_smile

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