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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8366 Views
  • 1 replies
  • 1 kudos

Final invoice

How do you get to view your final invoice. As soon as you tell O2 you're leaving you get cut off for the app and my O2. can some please direct me in how get your final invoice

k1988 by • Level 1: Joiner
  • 549 Views
  • 3 replies
  • 0 kudos

how to swap O2 coverage to new iPhone SE from old iPhone SE

Just got my new iphone SE with new SIM. Loaded sim and xferred data from old phone. All good. Except old phone is still working (on O2 contract) with phone coverage and new phone showing 'no phone coverage service'. What do I do? Take the old sim out...

Belsize by • Level 1: Joiner
  • 736 Views
  • 4 replies
  • 0 kudos

Resolved! Internet abroad

Hi,I have left the UK 3 months ago to go home (to the Netherlands) due to COVID-19. I am planning on coming back but that will probably be early 2021... I was wondering how long O2 will be supporting me. How long will I have access to internet, texin...

Missing order

Hi.I just took out a contract a week ago and haven't had an update on delivery yet money was taken as part payment for the device. Is there a contact email address for o2 to raise a complaint? 1st time using this network and already fed up without ev...

I thought aura was a scam!

I got my first notification from aura that I was getting a bill. I ignored it as thought it was a scam - I'd never even heard of aura, and certainly didn't associate it with O2. Why would something I'd never heard of send me a bill?I had to make a se...

Fellwalker by • Level 9: Fired up
  • 3173 Views
  • 5 replies
  • 0 kudos

My contacts

Can I view my contacts list on my o2 account online?

_ash_ by • Level 1: Joiner
  • 506 Views
  • 1 replies
  • 0 kudos

Resolved! Change bank details

I liketo change my bank details but keep getting cut of as I got a out standing bill

Proof of usage for insurance provider

Hi can anyone help with this?..... My phone insurance provider requires proof of usage for my device that I'm claiming against. Is there any way to access this information without speaking to an o2 rep? According to insurance company a phone bill is ...

SG4 by • Level 1: Joiner
  • 389 Views
  • 1 replies
  • 0 kudos
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