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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

claim samsun earbuds

when i click on my orders and open the order for my samsung product that i should be able to claim the earbuds for it does not give me the option to view the proof of purchase and screenshotting that page ahas been rejected by samsung, so how am i go...

Application account

I created my account 2 days ago and i can't log in,can you please help me with a advice?

How to take my daughter off my O2 account

How do I take my daughter's mobile device off my account, as she has turned 18?

received someone elses device

Hello,I've Just received my mobile internet dongle and SIM card. The problem is that the "void" sticker the packaging for the dongle was already opened and when I checked the contests all it looked like the instructions etc. were already unfolded onc...

Resolved! Bolt on rollover

I bought a 12GB bolt on to tide me over until I get broadband (which instantly appeared in my allowance - I got a text saying it would carry over as I hadn’t used it all, but it isn’t showing in my new allowance for this month? Any ideas? Says I only...

Diacount

How do I know when my code has been accepted for my discount

Trail extra, amazon video prime

I got 6 months free amazon prime video, I want to cancel before I get charged. Please could you do this?

Resolved! My O2 App

I received a text saying if I download the My O2 app and register I would receive 5pound free credit. Does anyone know how long the credit takes to be uploaded to the account as my top up is due in a few days and wondering how much I need to have ava...

Resolved! I am having trouble logging into the my O2 app

Hi, I am having trouble logging into the my O2 app. I have reset the password multiple times but keeps saying it doesn't match.

My account is blocked

Hi my o2 account has been blocked and I need to pay my bill but I've been cut off to call someone how can I pay it please I need my phone back on

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