on 07-05-2024 22:06 - last edited on 08-05-2024 07:17 by vince1
on 07-05-2024 22:06 - last edited on 08-05-2024 07:17 by vince1
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Solved! Go to Solution.
on 07-05-2024 22:16
Guide here Guide: Cancelling Your Contract
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on 07-05-2024 22:16
Guide here Guide: Cancelling Your Contract
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on 07-05-2024 22:18
@Jolanta1990 This is not O2. This is a customer community. You need to speak to customer service.
This site can be viewed by anyone. Remove the phone numbers. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your numbers.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
There's also this guide, but I don't think it can be used for multiple numbers: Cancelling your contract - An updated guide - O2 Community
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