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Level 1: Joiner
Posts: 1
Registered: ‎05-12-2019
Accepted Solution

Changing number

I want to port my old number onto my new sim but I keep getting a message saying that my new sim is already active so I can't do anything?
Posts: 96,978
Topics: 757
Registered: ‎14-01-2013

Re: Changing number


Give customer services a call, they will migrate your number for you Guide: How to find help & contact O2 

*The Game Is On*

Posts: 113,940
Topics: 568
Solutions: 15,330
Registered: ‎04-04-2012

Re: Changing number


How to keep your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 32: Blockbuster         
Posts: 6,362
Registered: ‎03-08-2018

Re: Changing number

Hi there @Ghost
Yes, customer services will help you. An early morning 08.00am call is best. Good luck and welcome to the o2 community forum 🎅❄☃️🎅❄☃️

Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Changing number

Hi @Ghost , how are you getting on since you last posted? Did you get your number port sorted in the end? Smiley Happy

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