Changing number

Ghost · ‎05-12-2019

I want to port my old number onto my new sim but I keep getting a message saying that my new sim is already active so I can't do anything?

Cleoriff · ‎14-01-2013

@Ghost

Give customer services a call, they will migrate your number for you Guide: How to find help & contact O2

*The Game Is On*

MI5 · ‎04-04-2012

@Ghost

How to keep your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

TallTrees · ‎03-08-2018

Hi there @Ghost
Yes, customer services will help you. An early morning 08.00am call is best. Good luck and welcome to the o2 community forum 🎅❄☃️🎅❄☃️

Marjo · ‎23-07-2014

Hi @Ghost , how are you getting on since you last posted? Did you get your number port sorted in the end?

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