Solved: Re: Changing number

Ghost · ‎05-12-2019

I want to port my old number onto my new sim but I keep getting a message saying that my new sim is already active so I can't do anything?

Cleoriff · ‎05-12-2019

@Ghost

Give customer services a call, they will migrate your number for you Guide: How to find help & contact O2

Veritas Numquam Perit

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Cleoriff · ‎05-12-2019

@Ghost

Give customer services a call, they will migrate your number for you Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎05-12-2019

@Ghost

How to keep your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎05-12-2019

Hi there @Ghost
Yes, customer services will help you. An early morning 08.00am call is best. Good luck and welcome to the o2 community forum 🎅❄☃️🎅❄☃️

HAPPINESS IS BEE SHAPED

Marjo · ‎09-12-2019

Hi @Ghost , how are you getting on since you last posted? Did you get your number port sorted in the end?

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