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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8596 Views
  • 1 replies
  • 1 kudos

Resolved! Mobile app

Mobile app will not allow me to see my latest bill? Any ideas?

Bobby by • Level 1: Joiner
  • 1477 Views
  • 4 replies
  • 0 kudos

Resolved! Change of address

How do I change my address details online?

Juan by • Level 1: Joiner
  • 1524 Views
  • 1 replies
  • 0 kudos

Resolved! Billings a joke

Right I’ve paid my £132 phone bill over the phone a few hours ago! I’m still cut off so looked online at my o2 account and my balance is £0 but it also says I need too pay £132! I’m fuming I work nights as a lorry driver I need my phone in case of em...

ashday101 by • Level 1: Joiner
  • 1230 Views
  • 3 replies
  • 0 kudos

Resolved! Linking accounts

Ive got four phone numbers on my 02 account i can follow bought my 2 daughters a phone want 2 add to same page Anyone please tell me how

Tony by • Level 1: Joiner
  • 1382 Views
  • 2 replies
  • 0 kudos

Resolved! Linking accounts

I have 3 pay monthly contracts - mine and my 2 sons. Only 2 of these show on my o2 ap and I can’t seem to link the third. Can anyone help? Contacted o2 previously by live chat but they seemed to have no idea what I meant!

8904jo by • Level 1: Joiner
  • 1320 Views
  • 4 replies
  • 0 kudos

Resolved! app

just signed into my o2 app and i don't see any options to check my data usageonly see 2 options one is manage my o2 wifi and other is find a hotspotplease help me access my account information?

b4u2 by • Level 8: Talented
  • 2681 Views
  • 8 replies
  • 0 kudos

Why does o2 say I've just used all my data?

Why does it say on my o2 app that I've used over 12gb out of my 15gb data allowance with 15 days to go and I've only used it a bit for Instagram Facebook etc. Yet my samsung s9 says I've only used under 3gb of data and they both renew settings on the...

Datausage by • Level 1: Joiner
  • 6387 Views
  • 5 replies
  • 0 kudos

Resolved! Can't change my details in MyO2 as it sends sms to not one of my numbers

I want to update my contact details in MyO2 and I click on my name and up pops a box saying enter the code we have just sent to xxxxxxxx However xxxxxxxx is not any one of my O2 numbers. What is it doing ? My account has my numbers correctly for my p...

AndyT8 by • Level 1: Joiner
  • 4207 Views
  • 15 replies
  • 0 kudos

Resolved! Unauthorised charges

Does anyone know how I can avoid unauthorsied billing to my wifi hotspot which I use for a holiday cottage rental property? Recently I have been billed by a premium rate text back service which we think was activated by someone inadvertently clicking...

RH by • Level 1: Joiner
  • 1073 Views
  • 2 replies
  • 0 kudos
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