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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Extra account

How do you add on another phone number to your o2 account please

Resolved! App info compared to text info

I have just received a text telling me I have used 80% of my data yet when I check My O2 app It states I still have 3.36GB of my 5GB allowance left!How is that?

Myo2 update

The latest myo2 update for iOS now lets you manage your direct debits via the app

Resolved! iPad App

I'm currently using the My O2 app on an iPad but I now have a new iPad and I cant find the app in the iOS App Store.Can anyone help? Thanks.

Resolved! View my bull

Unable to view my bill. Always takes me on a loop to sign in again, then says there’s a problem, then takes me back to my 02. Frustrating. Any ideas?

Resolved! Updating details without original phone

So have just ordered a PAYG SIM. Have logged into my O2 account which was last used 6 years ago. Problem is, that it still thinks I have the phone number from back then, and won't do anything until I use the code it's sent. How should I proceed ?

Resolved! 02 app

I have downloaded the 02 app and it does not recognise my email or phone number at all I have reset my password so many times but still dosent let me sign inI was logged in at one point then I did a master reset on my phone and now it won't let me lo...

Resolved! Change of Postal Address for Pay and Go Customer

Hi, I'm trying to correct my address in MyO2. The help system directs me to 'My Device' and the 'Billing' tab. However, I don't see a billing tab, presumably because I'm Pay and Go and don't get a bill! As to why I want to change it - if I go to the ...

Resolved! Outgoing Calls

Hi I'm struggling to view a list of all my outgoing calls. Anyone know where I can access this on my O2 account? Thanks, H

Resolved! How do i change my address in a pay as you go account?

Trying to order a new phone. My address comes up wrong but i cannot find how to change it. Help!

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