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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! 02 app

Hi there, just need a little help on how to set my 02 app up. I have 2 contracts for myself and my daughter but when I'm siging into the app my daughter's account is there not mine. I have just gotten a new handset and can't seem to sign into my acco...

Netflix redeem problems

Upgraded to a new phone at the beginning of December. I’ve tried on numerous occasions to send a message to 02 so they can send a code. It keeps saying the code has been sent but I never receive it.

Resolved! Qustodio

Hi I’ve installed Qustodio on my sons phone using the activation code I got from O2 due to having a family account. However it’s only given mr 48hrs trial abut my text from o2 says ‘with an o2 family account,you have free access to Qustodio premium,u...

Resolved! My mistake

My Email address wrong?how can I change please help!!!

Resolved! Can't pay my phone bill.

Been trying to pay my phone bill for the past 3 days. The site wont accept my cards and neither my girlfriend or my parents cards which is quite fustrating.

Resolved! How do I get a micro SIM & keep the same number.

Where or how can I get a micro sim?

Ordering online

Im having trouble ordering off the 02 website. It is coming up red every time I put my expiry date in? Can you help?

Data sharing confusion. Help?!?!

I'm looking to share data with the other half as hes constantly using his up. Both accounts are on the same my o2 account and when you go to the data sharing bit of the my o2 app it says that both our devices are able to share data. But where do I go...

Resolved! Demon games

I got £10 of extra charges, demon games which Idon't jniw when or how I bought? How can I cancel it or what can I do?? Thank you

talk to an agent

i just simply want to speak to an agaent on upgrage of my phone ive been logged out because of lap top issues now cant log in to chat again

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