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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

App Guide - My O2

The "MY O2" app allows consumer contract and PAYG customers to quickly and easily access their mobile accounts.Pay Monthly Customers can......See fully itemised bills for the last 6 monthsRecent chargesRemaining mins, texts & data allowanceView your ...

Resolved! Code 36

My partner had just got an iPhone 5, and his old number has transferred over today. He can not access his 'O2' app now. It gives code 36?!?!ive read on here do a soft reset?! What is this? Can anyone help? Thanks in advance xx

Resolved! my o2 app

Hi I have Nokia Lumia 1020 with windows phone 8.1, and it wont let me download the app despite having the latest phone update. Any else having this problem?

My O2 5.1 Update

Just a headsup that the My O2 app update is available today :Pay Monthly customers get:• A full itemised bill including your most expensive, longest and most frequent calls• Fully itemised recent charges to your account since your last bill• A full v...

Resolved! My O2 App

Has anyone with the billing issue on the MY O2 app had this sorted yet? I still can not view my airtime bill via the app "Sorry, there's been a problem. Please try again later."After several complaints to customer services for the past 4 months, this...

Resolved! My O2 App gives Error code 36 (unlinked MSISDN)

I am just wondering why? I guess this has something to do with me getting my old mobile number moved to my new contract phone. Can anyone clarify if that is the cause? If not what is? and regardless - how to fix it?

Resolved! my o2 app bill?

Hi I'm new to O2 and have just recieved my first bill on the my O2 app.This bill has a vat content which I can reclaim, but it then describes itself as a copy invoice and not a vat invoice. There is no vat number on it. This presents a problem? Can i...

Resolved! MY O2 app

I recently upgraded using the fast-track upgrade Refresh to iPhone 5s and the bill section of the MY O2 app is not letting me view my latest bill. I have had the handset for over a month now and the MY O2 app still doesn't work properly. I can not vi...

myo2 app v5

just updated the my O2 app loads takes pin starts to load account data which you can see filling in ( I have 4 pay monthly) then "unfortunately My O2 has stopped"Removed reloaded but no better. Note 2 that runs fine mind you still waiting for Kit Kat

My02 App question.

Hi Guys and Gals,Due to running out of Data a few days ago I added 'The Works' Bolt on.I can see it's been added onto my Payg account via the App under the tab 'My Bolt Ons, but it won't tell me any further info such as remaining allowances through t...

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