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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Tracking my order

I recently upgraded my phone and the replacement is due to arrive tomorrow but the tracking is showing as empty. How can I confirm the order has been shipped?

Resolved! Can't access account details

Hi, When i try to log into my02, i get this... "To access your account details page, enter the code we’ve just sent to" ... but there is no field available for me to type the code anywhere! Pls advise. Maarten

Resolved! Making calls over wifi connection

What do I need to do in order to make calls from my mobile over internet?

Resolved! Change of Name and Billing Address

Hello there, Would it be possible to change my name on my account from. Also I have changed my home address recently and would like to change it to. Kind regards, Cassie [Mod edit: Please do not share personal details as your posts are visible to the...

Resolved! How can I choose which of two numbers is the default in My O2

I have two PAYG numbers registerd in MyO2. One is a SIM card in a burglar alarm, the other is my mobile phone. The burglar alarm one seems to be the default when I view my account on the website, and is the only one that I can top up in the app. Is t...

Resolved! Manage My Device

High everyone. I've just upgraded my old Samsung Galaxy S4 to a new Galaxy A50. I needed a new SIM as the old micro SIM wouldn't fit in the nano SIM slot on the A50 and successfully kept my phone number. Everything is working perfectly but when I log...

CHANGE OF NAME ON MY ACCOUNT

I sent my relevant identification documents (Birth Certificate, Change Of Name Deed Polls) to O2 via email, to the address O2 provided me to send them to. It’s been over 5 days now that they stated this would take to change my details...can anyone te...

Manage my O2 Wifi Account Button Not Working

I have been experiencing delays in signing onto free Wifi on my Android device over the last few days, so I thought it best to check the devices that I have registered. However, the 'Manage my O2 Wifi account' button doesn't appear to do anything aft...

Resolved! Problem upgrading my contract

Hi CommunityI am trying to upgrade my contract since Monday with no success. I went to My O2 app and was presented with the message to upgrade free of charge. I chose my handset, sent it to my basket and was ready to checkout when I was presented wit...

Resolved! 29th August Asked to upgrade all security details on my o2

I recieved a text message on 29th August from 02 to upgrade all my security details on my 02 account due to an upgrade is this a scam as when I went into the account all my details were required to re entered.

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