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Can't access account details

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123mdv
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on ‎19-09-2019 13:08

on ‎19-09-2019 13:08

Hi, 

 

When i try to log into my02, i get this...

 

"To access your account details page, enter the code we’ve just sent to"

 

... but there is no field available for me to type the code anywhere!

 

Pls advise. 

 

Maarten

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MI5
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on ‎19-09-2019 13:21

on ‎19-09-2019 13:21

@123mdv 

Can you try on a PC or if already on a PC, try a different browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff
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‎19-09-2019 13:11 - edited ‎19-09-2019 13:14

‎19-09-2019 13:11 - edited ‎19-09-2019 13:14

@123mdv 

Have you updated My O2? Some people are having issues with it. You should be on Version 11.1.24

You may be better off contacting customer services and asking them to reset your My O2 account

Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎19-09-2019 13:21

on ‎19-09-2019 13:21

@123mdv 

Can you try on a PC or if already on a PC, try a different browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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123mdv
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on ‎19-09-2019 13:26

on ‎19-09-2019 13:26

Yep, that did it. On a different browser, i was able to enter the code and get into myo2. I can now do it on my original browser (Chrome) too. 

 

Case closed, thanks!

-MAarten

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MI5
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on ‎19-09-2019 13:42

on ‎19-09-2019 13:42

You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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