Bolt on cancellation

[Vall]

I need to cancel the bolt-on that I added on 17 June. I thought I had run out of data when I could not connect to the data.

Thankyou

Vallerie

[TallTrees]

Hello @Vall 

Very sorry to let you know that you are UNABLE TO CANCEL A BOLT ON 

[madasaf1sh]

@Vall 

As you have had it for a week it cant be cancelled for this month, but follow this guide here on details on bolt-ons Guide: My O2 - Bolt-ons 

[Vall]

I called the following day to ask O2 to sort out my sim issues and cancel the bolt-on. The person I was speaking with just hung up on me after telling me to wait.

[Vall]

 I need them to take off the bolt-on charge from my bill.

[madasaf1sh]

@Vall 

There is no refund for boltons, as they are one offs...  This is in the terms and condition you supposedly agreed and read before purchasing.. 

Lesson for the future read the t&c's they are promininetly displayed for you to read and agree too.. 

[Vall]

OK no problem,

I would like to move to pay-as-you-go sim. How do I do that as Im only using 24% of my current data bundle in my tariff. I checked and saw there is no lower tariff than what I currently have

[MI5]

@Vall 

See here how to migrate to PAYG Guide: Migration & porting into O2