Account fraud

[MoleHD]

I've lost control of my phone via a fraudster changing my account details, advice please since I cannot phone outside of office hours

[Bambino]

@MoleHD Good news that you've got the problem in hand. Do you have any idea how they got hold of your account details?

[MoleHD]

It was simple phishing by a voice message when I was tired and busy doing something else...claiming to be o2 of course.

I'm normally very security conscious... which makes my stupidity worse. I was quick off the mark as soon as the phone was locked and contacted the bank to avert disaster...o2 this morning to regain control of my phone and account.

All's well...thankfully... in any case

[MI5]

Thanks for letting us know.

[jonsie]

Everyone needs to be so aware these days, though there are many vulnerable people who aren't so vigilant both those not very technically minded and the elderly. 😒

[Bambino]

Thanks for the update @MoleHD It's always good to know how these slimebags operate. I hope you've reported it on the ActionFraud site as well.

[Martin-O2]

I'm really pleased to hear that this has been sorted @MoleHD and thanks for sharing the circumstances of what happened. It helps others avoid falling victim to similar scams.