Account fraud

[MoleHD]

I've lost control of my phone via a fraudster changing my account details, advice please since I cannot phone outside of office hours

[Cleoriff · Accepted solution]

Hi @MoleHD

You MUST contact customer services

https://www.o2.co.uk/contactus

Also follow the advice in this thread https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

You should also report it to Action Fraud asap https://www.actionfraud.police.uk/

Best of luck.

[MI5]

@MoleHD just to add that this isn't customer service so we cannot help with account related issues. O2 have a fraud department who will investigate your issue but you must call them, do not use live chat for this kind of issue.

[Martin-O2]

Hey @MoleHD It's obviously quite important you get your account secured as soon as possible. Have you spoken to customer services yet? 

[MoleHD]

Hi Martin,

everything sorted now and the case passed onto fraud for further reference.

[Cleoriff]

Great  news @MoleHD

I hope everything is sorted as soon as possible

I will mention @Martin-O2 so he knows as well.

[MoleHD]

Thank you Cleoriff, a day of stress since they used my mobile account details to access my bank account...nothing lost I may add thanks to the quick action by the bank.

A simple voice call claiming to be O2...then firing through a sim card swap to lock me out of my phone.

Anyhoo, disaster averted

[Cleoriff]

Oh Wow. That's a scam I haven't heard of before.

So pleased you caught it before any major fraud could be committed.

[MI5]

So how exactly did they manage the sim swap?

[jonsie]

There will always be fraudsters looking to make a killing from those of us who have worked hard for what we have. Glad you suffered no financial loss but the stress and worry of it all takes its toll