on 21-01-2019 23:57
I've lost control of my phone via a fraudster changing my account details, advice please since I cannot phone outside of office hours
Solved! Go to Solution.
22-01-2019 00:06 - edited 22-01-2019 00:08
22-01-2019 00:06 - edited 22-01-2019 00:08
Hi @MoleHD
You MUST contact customer services
https://www.o2.co.uk/contactus
Also follow the advice in this thread https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice
You should also report it to Action Fraud asap https://www.actionfraud.police.uk/
Best of luck.
Veritas Numquam Perit
22-01-2019 00:06 - edited 22-01-2019 00:08
22-01-2019 00:06 - edited 22-01-2019 00:08
Hi @MoleHD
You MUST contact customer services
https://www.o2.co.uk/contactus
Also follow the advice in this thread https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice
You should also report it to Action Fraud asap https://www.actionfraud.police.uk/
Best of luck.
Veritas Numquam Perit
on 22-01-2019 06:26
on 22-01-2019 06:26
@MoleHD just to add that this isn't customer service so we cannot help with account related issues. O2 have a fraud department who will investigate your issue but you must call them, do not use live chat for this kind of issue.
on 22-01-2019 11:04
on 22-01-2019 11:04
Hey @MoleHD It's obviously quite important you get your account secured as soon as possible. Have you spoken to customer services yet?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 22-01-2019 12:33
on 22-01-2019 12:33
Hi Martin,
everything sorted now and the case passed onto fraud for further reference.
22-01-2019 12:40 - edited 22-01-2019 12:41
22-01-2019 12:40 - edited 22-01-2019 12:41
Great news @MoleHD
I hope everything is sorted as soon as possible
I will mention @Martin-O2 so he knows as well.
Veritas Numquam Perit
on 22-01-2019 12:45
on 22-01-2019 12:45
on 22-01-2019 12:52
on 22-01-2019 12:52
Oh Wow. That's a scam I haven't heard of before.
So pleased you caught it before any major fraud could be committed.
Veritas Numquam Perit
on 22-01-2019 12:56
on 22-01-2019 12:56
on 22-01-2019 12:56
on 22-01-2019 12:56
There will always be fraudsters looking to make a killing from those of us who have worked hard for what we have. Glad you suffered no financial loss but the stress and worry of it all takes its toll
User | Count |
---|---|
5 | |
2 | |
2 | |
2 | |
1 |