cancel
Showing results for 
Search instead for 
Did you mean: 

Account fraud

MoleHD
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've lost control of my phone via a fraudster changing my account details, advice please since I cannot phone outside of office hours

Message 1 of 16
2,463 Views
15 REPLIES 15

Bambino
Level 84: Resplendent
  • 22938 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@MoleHD Good news that you've got the problem in hand. Do you have any idea how they got hold of your account details?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 11 of 16
928 Views

MoleHD
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

It was simple phishing by a voice message when I was tired and busy doing something else...claiming to be o2 of course.

 

I'm normally very security conscious... which makes my stupidity worse. I was quick off the mark as soon as the phone was locked and contacted the bank to avert disaster...o2 this morning to regain control of my phone and account.

 

All's well...thankfully... in any case slight_smile

Message 12 of 16
922 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Thanks for letting us know.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 16
918 Views

jonsie
Level 94: Supreme
  • 92909 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Everyone needs to be so aware these days, though there are many vulnerable people who aren't so vigilant both those not very technically minded and the elderly. 😒

Message 14 of 16
914 Views

Bambino
Level 84: Resplendent
  • 22938 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

Thanks for the update @MoleHD It's always good to know how these slimebags operate. I hope you've reported it on the ActionFraud site as well.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 15 of 16
914 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

I'm really pleased to hear that this has been sorted @MoleHD and thanks for sharing the circumstances of what happened. It helps others avoid falling victim to similar scams. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 16 of 16
900 Views