About suspending account

[Moon]

I was wondering if me and my family can suspend our account. Currently, i am not in UK so if it’s possible to pause our contraction for few months, please tell me how that would work. And I’ve sent email with required information to mycare@o2mail.co.uk but I guess email support aren’t available and also sent email to armedforces@o2.com but they said I need to send email to different email. Does anyone know what should I do to suspend account? Who should I send email to?

[Cleoriff · Accepted solution]

Hi @Moon 

I presume you are a member of the armed forces, looking at your post above?

You need to contact O2 by phone and speak to an advisor.

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is currently the best number to try.

Good luck. Stay safe.

Edited to add this info which does contain the email address required and the process to follow.

https://www.o2.co.uk/help/pay-monthly/mod-personnel-suspending-contracts-of-mod-spouses-and-families