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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Disney channel

Hi how do I get my six months Disney free with my o2 contract ?

Resolved! Change email

I’ve got my old email on this account for god knows how long and I’m about to order a new phone and I can’t access my old one and I want to update it to my new one but can’t find where to do this

Resolved! International Bolt On

If I have the £1 International Bolt-On as an extra is it added automatically each month or do I have to go to bolts on and add the £3 one and then it will get reduced?

Resolved! My o2 app not working on phone

Hello. I've moved onto a pay monthly contract with o2. I can access the My O2 portal on the laptop but when I try to login on my phone on the app I get the following error message: "Unable to resolve host "myo2mw.o2.co.uk": No address associated with...

Resolved! my o2 Extras

Hi I renewed my contract in February 2020, I choose to wait 3 months to select my extra I.E Disney+ Amazon Prime ect.. I want to use my extra now but when I go to my extras there is nothing to select.Any help with this would be appreciated. Thanks Ge...

Resolved! No have mobile data

After two times speaking with o2 service still no have data and I have problem with my work because need internet. Pls sort it

PAK number and trying to get through on the phone

I am a new customer to O2 and have my PAK code to keep my number. I have tried to do this on-line numerous times and keep being asking for a password that I set up with customer services but I have not spoken to customer services. I cannot do the PAK...

Activate Extra not working

I selected the Audible extra but every time I try to activate it it says there's an error. I called O2 about this nearly a month ago, and they said they're aware of the issue and to call back in a few weeks if it's still not working (helpful!). I now...

Wtwork failure

Any news on the network situation?

Changing name on O2

Hi, I would like to change my name on My O2 and for the emails I receive from O2 but keep my billing name the same. Can I do this and if yes, how?

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