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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My O2 phone details

Hi All, not a real issue but anyone know how to change phone model on Myo2 details. It shows as an IPhone 6s but it's now an SE 2020? Regards

Resolved! Change my number

How do I change my number

Upgrade through Mobile Phones Direct

Hello, I have signed into my O2 account this morning and I have the option to upgrade my phone on their website using O2 Refresh. I have found a good deal on Mobile Phones Direct that remains with O2 and I was wondering if I bought it from there, whe...

Doubly charged after purchasing a device from MyO2 app

I have purchased recently a device from myO2. Whilst I was reviewing my details I noticed a mistake in my address and in order to correct it the system brought me some steps back in the procedure and asked me again for my payment details. In the end,...

Direct debit

How do you cancel direct debit on my 02 app?? I can't seem to find where to do it

Itemised bill viewing & adjustment charges

Received my invoice today with additional charges under the heading “Adjustments”I’ve tried to find my itemised bill on My O2 but no luck and tried contacting customer services but to no avail.Any idea how to view an itemised bill with a breakdown of...

Activation Error Amazon Music Unlimited Extra

Hi. Has anyone encountered a problem when trying to activate the free for 6 months Amazon Music Unlimited extra? I received the extra after signing up to 12 month sim only and have tried to activate it via the email link from O2 and also through the ...

Contract

How can I get a copy of my invoice. I need it to claim my free gift. Can't get through to anyone at o2, just keeps referring me to the website. TIA

My Bill

Hi, o2 bill payment was delayed. I cant come to england because it is covid now. I want to postpone the total of my bill amount.I am not in a position to pay now and I have no money. I m unemployed. Thank you.My name is [removed]My o2 Number [removed...

Insurance claim

I ordered a replacement phone was not told that it was just the phone nothing else so I packed everything from my damaged phone up and give it to Dpd with out realizing I was not bent to do that I was not told not to do that I called and they told me...

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