Solved: Unlocking after closing account

Aviatrix · ‎24-05-2020

Hi. I foolishly moved to a different sim provider (still on the O2 network) before I unlocked the phone, because I thought I would not need to as I am using the same network.

I am now unable to use either the myO2 app or my old online account to get the phone unlocked. Please can you let me know what action I should take to get my phone unlocked.

Many thanks. 🙂

madasaf1sh · ‎24-05-2020

@Aviatrix,

You will need to contact o2 via Customer Services, or complete this form

https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

You will need your old o2 phone number.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎24-05-2020

@Aviatrix,

You will need to contact o2 via Customer Services, or complete this form

https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

You will need your old o2 phone number.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎24-05-2020

@Aviatrix

Which network did you move too?

O2 no longer lock phones and even when they did, Tesco and giffgaff would work without unlocking.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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