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O2 Customer Service/Live Chat positive feedback archive!

Martin-O2
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‎16-05-2018 11:57 - edited ‎18-01-2021 15:42

‎16-05-2018 11:57 - edited ‎18-01-2021 15:42

Hey everyone, 

 

Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take the time to share positive feedback on their interaction. cool

 

We thought it would be great to keep all this positive feedback in one place! For regular members please continue to tag the Community team in any positive feedback posts so we can pass on the feedback and also highlight the feedback to this thread! 

 

We're keeping this thread read only for now so if you wish to leave feedback about customer services please start a new thread here. 

 

We look forward to hearing your stories!

 

@Martin-O2, @LukasB and @TheresaV  

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Marjo
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‎05-07-2018 12:54 - edited ‎20-08-2019 10:22

‎05-07-2018 12:54 - edited ‎20-08-2019 10:22

We got some lovely feedback for Customer Service agents both on Live Chat and on the phone from @jeanlyon today, thanks a lot for posting about your positive experience! slight_smile

 

Positive feedback by jeanlyon

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Martin-O2
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‎16-07-2018 11:03 - edited ‎20-08-2019 10:01

‎16-07-2018 11:03 - edited ‎20-08-2019 10:01

Another great shout out for Live Chat, posted today by @ClairR! Thanks for sharing. smiling

 

Screen Shot 2019-08-20 at 10.00.35.png

→ COVID-19 support - Help and support from O2 during the lockdown
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→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


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EmilieT
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‎30-07-2018 09:14 - edited ‎19-08-2019 15:16

‎30-07-2018 09:14 - edited ‎19-08-2019 15:16

Thanks @Jutmanc for sharing your geat experience on Live Chat with Harry smiley

 

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→ Access for You: Registration - Find out how to register for our Access for You service.
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→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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Martin-O2
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‎02-08-2018 09:47 - edited ‎20-08-2019 10:04

‎02-08-2018 09:47 - edited ‎20-08-2019 10:04

Another great bit of feedback for one of the O2 Stores! Thanks for sharing @blissgirl! 

 

Screen Shot 2019-08-20 at 10.03.50.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
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EmilieT
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‎06-08-2018 09:08 - edited ‎19-08-2019 15:17

‎06-08-2018 09:08 - edited ‎19-08-2019 15:17

A lovely shoutout to Calvin from the chat team, cheers @MI5 for sharing!

 

Screenshot of positive feedback post

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Martin-O2
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‎06-08-2018 10:00 - edited ‎20-08-2019 10:05

‎06-08-2018 10:00 - edited ‎20-08-2019 10:05

Great work Adam from the Stamford O2 store! Thank you for passing on your feedback @johannafrancina! smiling

 

Screen Shot 2019-08-20 at 10.05.01.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
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Marjo
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‎21-08-2018 11:12 - edited ‎20-08-2019 10:25

‎21-08-2018 11:12 - edited ‎20-08-2019 10:25

Andree and Toni from the Epsom store got some positive feedback from our new member @issy! Thanks for sharing your experience with us! slight_smile

 

Positive feedback by issy

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EmilieT
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‎05-09-2018 10:29 - edited ‎19-08-2019 15:18

‎05-09-2018 10:29 - edited ‎19-08-2019 15:18

Shoutout to Anthony from the Buchanan Street Store in Glasgow party Thank you @Kirsten_ for sharing this lovely feedback with us!

 

Screenshot of positive feedback post

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Marjo
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‎10-09-2018 11:08 - edited ‎20-08-2019 10:26

‎10-09-2018 11:08 - edited ‎20-08-2019 10:26

Thank you @Charlie3487 for posting about a positive experience with James at the O2 Leamington Spa store! slight_smile

 

Positive feedback by Charlie3487

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Martin-O2
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‎11-09-2018 11:56 - edited ‎20-08-2019 10:07

‎11-09-2018 11:56 - edited ‎20-08-2019 10:07

Some fantastic feedback for Wes & Corissa at the Chippenham store! Thanks for sharing @Aaron! 

 

Screen Shot 2019-08-20 at 10.06.32.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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