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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 33218 Views
  • 45 replies
  • 6 kudos

Samsung Galaxy Ultra S23 Concept

I was thinking about what could be perhaps a better allround solution to a better experience. Instead Samsung investing all their time into bragging about a large camera sensor, AI and what not with social media nonsense. If they concentrated their e...

anticpated by Level 30: Meditator
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Samsung S22 Delayed Delivery

Been trying to get an update on the delivery of my Samsung S22 which I ordered on the 18th of February. I had an update this morning to say my order has been delayed no estimated delivery date. All customer services can say is that they are fulfillin...

KatB77 by Level 1: Joiner
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  • 10 replies
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Excessive data usage

I moved to O2 yesterday from Vodafone. I used to have a 15GB data limit and never used more than 3GB in a month. Having activated my new O2 SIM around 9pm, and making no changes to the settings on my iPhone, I was surprised to see that I’ve used 2.4G...

RJ24 by Level 1: Joiner
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  • 4 replies
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Ariel direct

Hi does anyone know ot been called by Ariel direct to transfer you 02 account ?I's this a scam ?

Googu by Level 1: Joiner
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  • 1 replies
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Customer Services and Complaints

This is the worst service i have ever experinced it might as well be a BOT on the other end asking the same stupid questions and not being helpful at all. I have now spent over 5 hours in chat with differant agents to do a simple sim SWAP. I have ask...

TonyMcG by Level 1: Joiner
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Fuming

Rang the number on the website spoke to a guy went through all the deals etc asked if was happy to go ahead said yes. Went through everything was told was all good had passed & gone through & to sign agreement within 72 hours then was mine. Did all t...

krista by Level 1: Joiner
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Fantastic Customer Service

I just wanted to say thank you to Alberto in the St James Quarter branch in Edinburgh.I was having issues setting up my new phone & he went out of his way to help. Very impressive and such a nice guy. I left the shop very happy and was just wanting m...

AngelaH by Level 1: Joiner
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  • 3 replies
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Poor Network All Over

Hi So not sure about anybody else but over the last 6 months ive had a crappy experience with o2 calls constant dropping off, data never working even though device shows 4g or 5g signal in a decent signal area. I have had a 5G sim sent to me to see i...

Positive feedback after change/upgrade call!

Hello! I would like to give a big well done and thank you to Hayley for sorting my upgrade a couple of hours ago! She was very chatty, casual and amiable, and, as such, speaking with her was an absolute pleasure On top of it all, she managed to get m...