General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

SIM swap instructions need correction

The printed instructions that come with a SIM swap say first, swap the SIM. Then go online to activate the new sim. This sends a text.However with the new SIM in the phone, there is "no service" and the text cannot be received.Putting the old SIM bac...

Spam texts from O2

Since switching phones I've been getting spammed with messages from O2 saying'Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please go to www.o2.co.uk/help and search on voicemail for help.' Problem is, even if I did ...

Samsung validation for s21 promotion

Hi,I did the Samsung validation for the pre order ear buds for the s21 and got the email that said they would reply back within seven days to validate it. It's been over 7 days now and the status is the same ... anyone else waited this long and how d...

WhatsApp

Why. Anymore I get a WhatsApp to work with WiFi

Made a call but I havent !

Received a call from someone on their mobile saying i called their landline, i explained i havent made any calls today however they say its definitely my number, can anyone help

Relay UK Service

I have the added bolt-on for the Relay Service and downloaded the app but I can't get the service to work.I have contacted Relay UK Service and they have commented it could be because the network see's the prefix of 18001 which you need to dial out a...

A toughie :- how to keep in touch with my 85yr old cousin?

Partly a device ****** IT question . Also an accessibility query. Tough My 85 yr old cousin has an iphone and asked if i could chat face to face with her to liven the days. Shes spoken to her sister and could manage to lipread / the sound was ok. We ...

What a lovely Surprise. Thank you x

I had a parcel arrive today and was quite confused as I hadn't ordered anything!When I opened it, it was a box full of O2 Surprises. A lovely thought.The box contained an umbrella, a power pack charging unit, a collapsible cup, some sweets, and a lov...

WiFi connection

I usually renew my medical prescription on my phone. Suddenly it says I can only do it online. Has something happened to my phone?

Being stuck in limbo they call credit check

Hi all!Can someone help me out in figuring out how to move on from credit check. It's my fourth time reaching out to cs and they always say the same thing. Wait for 24hrs, they send a notice to credit check referral to lift my order being there.I ord...