General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Credit where it’s due

I’d paid off my recent phone with o2 and wasn’t keen to refresh as I’d saved up to buy my phone outright. I’m always tempted to switch to Vodafone and EE but I always find the o2 call centre one of the best - yeah I’d to wait longer to get through bu...

gone blank on format of online bank detail ?????

lockdown blank when setting up payment details for new payment to savings account it tried this as usual 1 My name 2 Sort code of receiving saving institutation / my new account3 Acount number as above I keep trying this but my bank wont accept it, e...

Great service again

I contacted 02 to pay off my device plan and reluctantly inform ghem that I would be moving to a SIM only contract with another provider. ( bundled with our TV and broadband provider) . When the agent asked what deal I was being given, she was not on...

Trade in summary.

HiCan anybody please tell me what a trade in summary is?I’m trading my old phone in and 02 are asking for this summary but I don’t know what it is.

O2 text saying unable to process latest payment

Anyone else recently got a text saying unable to process payment? I haven’t changed any details. I pay monthly for mine and 2 kids. Had accounts for many years. I do have enough funds etc... scam? Thank you

Great customer service!!

I’ve had the pleasure of dealing with somebody from the Customer Service team named Tomeeka (I think that’s how you spell it), I believe in the upgrades team? I was calling about a new SIM card for the new 5G accessible iPhones, and she was incredibl...

O2

Forum Posts