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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 155 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Gift 5 GB Data

Dear Mr/ Mrs,I paid 15£ on 15 th May. But O2 hasn’t still send my gift 5 GB data. I am disappointed. Please sort it out . Probably, if O2 doesn’t change this situation, I will change my Operator.Kind RegardsOsman

Osman by Level 1: Joiner
  • 3 replies
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Testing TCL 20 SE phone

I was lucky to be fast enough to apply to test the Buy SIM Free TCL 20 SE 64GB Mobile Phone - Nuit Black | SIM free phones | Argos It arrived on Thursday and i managed to set it up myself . Will admit it did take me over 3 hours last night It came wi...

Poppysmum by Level 19: Quirky
  • 6 replies
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**** customer service

Anybody else really sick of the extremely poor service and excuses from O2?If you read up on what 4G speeds should be I've seen posts of anywhere between 14mbs and 100mbs, but seemingly 1mbs from O2 is acceptable levels of service.Their network maps ...

Stevoc19 by Level 1: Joiner
  • 3 replies
  • 0 kudos

GPRS charge

Its a long story ...... Back on the 18th May I changed my tariff from 'Unlimited calls and texts with 8Gb data' to 'Unlimited calls and texts and data' However, I soon realized that I really didnt need the unlimited data,and set about trying to cance...

disco-kid by Level 1: Joiner
  • 2 replies
  • 0 kudos

Child's first phone...

Hi, We are looking at a phone/app that will allow our child to use his first mobile now that he is at high school, we have found: 1. Monqi; this limits pretty much everything; is built into O/S and had an app on parents phone. However, Tesco (O2) say...

Virgin Media Customers not receiving O2 emails

Hi I'm not an O2 customer myself but I'm writing this on behalf of two Virgin Media email users who are not receiving emails sent by yourselves. I'm going to see if I can get them to post into this thread. The emails are not turning up in the users a...

Like new condition

Just in case anyone considering a ‘like new phone’ don’t bother, what a farce, received a badly scratched phone, front screen and body and whilst they say in their description of what is acceptable up to 2mm! including chips apparently. This is far w...