Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 35162 Views
  • 170 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 31852 Views
  • 45 replies
  • 6 kudos

Bolt on data

In June I bought an extra 12 gb of data believing that ‘you can use remaining data next month’ meant it would roll over, unlike the data in my monthly package. I went on my August holiday believing I had up to 17 gb to use and my o2 app said I had mo...

mur82 by Level 1: Joiner
  • 647 Views
  • 2 replies
  • 0 kudos

Really Poor Quality Signal Voice/Data

Why for the past 12 months and more do we have such poor phone and data problems at Primrose Valley Haven site! Please send O2 a message regarding this if you are having the same issues otherwise it will never get sorted out! Now looking at other mob...

Roger1250 by Level 1: Joiner
  • 418 Views
  • 1 replies
  • 0 kudos

o2

P.s. prior post forgot to mention was told by shop worker they weren't even recruiting new gurus..is this true? another shop worker also said guru service wasn't going downhill just more people using it..to which I pointed out the actual fact was not...

Cabc by Level 1: Joiner
  • 355 Views
  • 0 replies
  • 0 kudos

o2

With o2 from day one mainly because of guru service but also because contacting was easy..not any more..I am pretty tech savvy even setting up my husbands online tax account..but try booking a guru appointment online kept saying there was none within...

Cabc by Level 1: Joiner
  • 353 Views
  • 0 replies
  • 0 kudos

02 priority

I’ve been with 02 for over 10 years i enter into every competition in the 02 priority app but in all the 10 years I’ve been with them I’ve never ever won anything has anyone ever won anything

Donnabray by Level 1: Joiner
  • 786 Views
  • 4 replies
  • 0 kudos

PAYG - Two New Tariffs

I have just noticed O2 have two new PAYG Tariffs, There is now a £10 tariff with 7GB data and unlimited mins/texts. And a £20 Tariff with 30GB data and unlimited mins/texts. So there are five PAYG Tarrifs in total now: £5 - £10 - £15 - £20 - £30 You ...

Anonymous by Not applicable
  • 659 Views
  • 2 replies
  • 1 kudos

O2 4G speed

Hi, I've been a very happy O2 customer for more than 2 years, barely noticing any issues with the connection. My up/down links were so much better than the dodgy wired "broadband" that I discontinued the wired connection and just stick with the O2 4G...

Screenshot 2021-07-18 at 17.58.16.png
0x1D by Level 1: Joiner
  • 1815 Views
  • 5 replies
  • 0 kudos

New O2 contract-free (pay as you go) options go live

Changes: £10 big bundle: Now 7GB. Was 6GB£15 big bundle: unchanged at 15GB£20 big bundle: reinstated. Offers 30GB£30 big bundle: unchanged at 100GB, but offers 500 international minutes to 29 countries. Bundles no longer available to new customers: £...

michael80 by Level 2: Apprentice
  • 717 Views
  • 1 replies
  • 0 kudos

Speed and coverage

I’ve just switched back to O2, I was with them for years, a good 10 or 15 years back. Since then I’ve been with Three, who despite the reputation were very very good. Constant, consistent 4G signal and 5G at home (which is in a semi-rural location). ...

Pipefish by Level 1: Joiner
  • 1056 Views
  • 2 replies
  • 0 kudos