General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Sony experia 1 II + free headphones issue.

I'm having a problem with O2 right now, I bought sony experia 1 II with free sony headphones on 9th Dec(offer vailid till 25Dec) and I claimed headphones on sony webside the same day, like I has been informed in 02 shop- unfortunately sony after 28da...

when will%20i%20receive%205g%20cover%20in%20my%20area%20DY67QD

Please can you tell me when I will receive 5g coverage in my are DY67QD also will my Xiaomi Mi 10t lite 5 g mobile take my existing iphone sim card 4g. Thanks Chris

O2 WiFi Hotspot

Hi, so I’m having problems trying to connect to O2 WiFi hotspots. At my workplace there is a hotspot for O2 WiFi at Waitrose which I used to be able to connect to and use with no problems. However, about 2-3 weeks ago I went to go use it again and it...

My severe disappointment in this company

I have been with this company most of my adult life I even went to a different n came back to u but with this phone n the contract I feel I have been done over n let down n deceived....i phoned u up to express my concerns especially since a friend of...

Is this a scam?

I got a message saying:"O2: Your recent bill was NOT paid. To avoid any fees and continue using your allowances as normal please visit: my-o2-billingservice .com"From this number: 07538 503218

Have I been scammed?

Hi all, in Dec I bought a new O2 phone, I didn't like it and asked to return it under the 14-day cooling off period, I bought a second new phone so I wasn't without one, which I am keeping. After 10 days I'd heard nothing so I chased the refund yeste...

Poor reception and very low data speeds

Continue to have poor reception and data speeds for calls and browsing since July 2020. Reported the issue several times but networks team send standard response of there being no issues in the area - East Farndon LE16

Which iPhone

HelloAnybody got any knowledge on iPhone 12 and the 12 pro? Is there much difference in the two?I work for the nhs as a nurse o2 aren’t giving offers on the 12 pro only the 12 or the pro max and I think the Max might be too big?I have the XS Max now ...

Number you have called has not been recognised

So I keep getting a call from a number it says it’s from 02- when I call back it says number has not been recognised, I’ve messaged them on what’s app, but no reply. The number starts as 0793699****. Could it possibly be a scam as I can message on Wh...

iPhone 12

iPhone 12 - white is out of stock. How long it will take to restock ?