About macstorm

macstorm · 24-09-2023

So, been thinking about leaving O2 due to really bad service and the fact that their complaints department done want to respond to an O2/Virgin/Volt issue. Ive got the switch up option on my account and it does say that in the first 14 days after a s...

macstorm · 19-09-2023

So been trying for ages to get my Volt benifits on my O2 account, been with Virgin and O2 for quite a few years.Spent an age on the phone to O2 at the weekend, they found an old address of mine that was linked to my account and fixed that, told me th...

macstorm · 06-10-2023

Have done already, multiple times via phone and email.. they promise the world on the phone and do nothing and with the emails they just ignore

macstorm · 06-10-2023

I wish I could get one who could help.. ongoing issues, O2 fail to respond its a shambles

macstorm · 06-10-2023

Do your customer service department actually do any work? They refuse to respond to emails either direct or via resolverThis company has gone downhill fast since they joined with Virgin

macstorm · 06-10-2023

sms is a form of 2 factor authentication, however I agree a move away from sms based 2FA would be great.

macstorm · 06-10-2023

What should happen, when you submit bank details over the phone is that they should ask you to key in the details via your phone keypad. This uses DTMF, at the same time there should be an automatic hold placed on the call so that the call center ope...

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Leaving O2 via switch up/1st 14 days cancel

O2 and virgin are incapable of sorting things out

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