Solved: Leaving O2 via switch up/1st 14 days cancel

macstorm · ‎24-09-2023

So, been thinking about leaving O2 due to really bad service and the fact that their complaints department done want to respond to an O2/Virgin/Volt issue.

Ive got the switch up option on my account and it does say that in the first 14 days after a switch up you can cancel.

If I was to do this would I still be able to keep my current number and port it to another network?

MI5 · ‎24-09-2023

@macstorm

Yes you can.

You'll just need to get your pac to keep your number Guide: How to get your PAC [June 2021 Update]

Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎24-09-2023

@macstorm

Yes you can.

You'll just need to get your pac to keep your number Guide: How to get your PAC [June 2021 Update]

Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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