Great service from O2

jeanlyon · ‎05-07-2018

I have just moved from Vodafone to O2 because of the price of the Classic 3p, 2p, 1p Sim. I am a lite user of my phone. I ported my number over and have to say the service I received on Live Chat from Natin, I think, and another person, also one phone call with Customer Service was excellent. I am so pleased to be away from the other company.

Glory1 · ‎05-07-2018

Great to hear such positive feedback @jeanlyon. I will tag our community managers @Martin-O2, @EmilieT and @Marjo; one of whom will be in touch to get more details from you to feedback to the appropriate departments.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

jeanlyon · ‎05-07-2018

had to laugh when Vodafone asked why I wanted the PAC code. Their calls are 20p per minute?!! Their customer service is not good at all.

Glory1 · ‎05-07-2018

I was with Vodafone years ago with my first two mobiles and their customer service was pants then too. Exactly the same reason I moved to O2, initially as a PAYG customer for several years and then contract. So I get where you're coming from @jeanlyon.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Cleoriff · ‎05-07-2018

Always lovely to hear such positive feedback @jeanlyon

Welcome to the forum

Veritas Numquam Perit

Marjo · ‎05-07-2018

Welcome to O2 and our community, @jeanlyon! Happy to hear you had a good experience with customer service both on the phone and on Live Chat, thanks a lot for posting about it.

I'm going to drop you a PM (private message here on the forum) shortly to get a few additional details to make sure we can pass your kind words along to the correct teams.

Cheers for the tag @Glory1!

jeanlyon · ‎05-07-2018

Can you pass on a suggestion? When filling out the form to port the number in, it would be nice to receive an email confirmation that it had been received. I had no way of knowing it was going to happen. Also, perhaps a text on the day or porting over to say it was complete?

Jean

mfcayley · ‎06-07-2018

I have always had good service from O2. And I welcome the way they contact me periodically to check if I am on the right tariff and not paying for a more expensive one than I need.

Michael

Marjo · ‎06-07-2018

Hi @jeanlyon thanks for your suggestion, I can certainly pass this on as well as your feedback.

@mfcayley Cheers for your comment and nice to see you on our forum again! Glad to hear you've been happy with the service.

Hope you all have a lovely weekend ahead.