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Level 1: Joiner
Posts: 2
Registered: ‎12-11-2018
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Monthly Business Account paid

I was told by an advisor that my monthly bill was paid on the 9th of November however nothing came out my bank. They then attempted to take it out yesterday but failed and returned the direct debit. I am now being told they have no record of the direct debit attempt and that my account has been fully paid up which can’t be true since there was no money in bank. I did pay £100 bond on the phone and am worried they have used this instead. Any help before I go in to a store?
Posts: 85,741
Topics: 522
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Registered: ‎04-04-2012

Re: Monthly Business Account paid

I’m afraid on customer service can help you @Tonyfaver42

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 2
Registered: ‎12-11-2018

Re: Monthly Business Account paid

Sorry?
Level 63: Greatness Assured
Posts: 11,991
Registered: ‎31-03-2010

Re: Monthly Business Account paid

@Tonyfaver42 You need to contact customer service. This is a customer community.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

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Posts: 66,014
Topics: 539
Solutions: 3,340
Registered: ‎04-01-2009

Re: Monthly Business Account paid

For account issues you need to speak to customer service. They won't see your query here.

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Posts: 4,049
Registered: ‎18-04-2018

Re: Monthly Business Account paid

Hi @Tonyfaver42, and welcome to the forum Wave It'd be great if you could let us know how you get on with Customer Service!

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
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If you'd like to take part, why not register? Smiley Happy
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