Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 6
Registered: ‎23-02-2018

Ariel Direct

Please can someone tell me how to cancel my contract with Ariel Direct, I dont wish to cancel my O2, have been misled by Ariel Direct when I was in a vulnerable postion, now I am on a business contract for some reason and paying too much, have tried to contact them but get a saleman which I dont want! please help!

Posts: 87,715
Topics: 531
Solutions: 11,171
Registered: ‎04-04-2012

Re: Ariel Direct

@Martin-O2 may be able to help but Aerial are notorious for this kind of thing unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,403
Registered: ‎31-03-2010

Re: Ariel Direct

@CarolineHart We've seen many complaints about this company. They're unscrupulous. You may, unfortunately have to see out this contract until its end. Just make sure you know the exact end date so you can give 30 days notice that you wish to end the contract.

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: Ariel Direct

You should be able to cancel but you will have to pay the remainder of the contract fees

Posts: 70,009
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Ariel Direct


@Anonymous wrote:

You should be able to cancel but you will have to pay the remainder of the contract fees


You don't have the same consumer rights with a business account so cannot cancel without help.

Community Manager
Posts: 5,099
Registered: ‎18-04-2018

Re: Ariel Direct

Hey @CarolineHart, how are you getting on with this since you last posted? I'd gladly check on our end if there's anything we can do so please let us know if you need any further help slight smile

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature