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Level 1: Joiner
Posts: 5
Registered: ‎23-02-2018

Ariel Direct

Please can someone tell me how to cancel my contract with Ariel Direct, I dont wish to cancel my O2, have been misled by Ariel Direct when I was in a vulnerable postion, now I am on a business contract for some reason and paying too much, have tried to contact them but get a saleman which I dont want! please help!

Posts: 85,741
Topics: 522
Solutions: 10,718
Registered: ‎04-04-2012

Re: Ariel Direct

@Martin-O2 may be able to help but Aerial are notorious for this kind of thing unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 11,991
Registered: ‎31-03-2010

Re: Ariel Direct

@CarolineHart We've seen many complaints about this company. They're unscrupulous. You may, unfortunately have to see out this contract until its end. Just make sure you know the exact end date so you can give 30 days notice that you wish to end the contract.


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Posts: 8,295
Topics: 108
Kudos: 1,695
Solutions: 528
Registered: ‎17-03-2015

Re: Ariel Direct

You should be able to cancel but you will have to pay the remainder of the contract fees

iPhone XR 64GB
Posts: 66,014
Topics: 539
Solutions: 3,340
Registered: ‎04-01-2009

Re: Ariel Direct

@lovemyphone wrote:

You should be able to cancel but you will have to pay the remainder of the contract fees

You don't have the same consumer rights with a business account so cannot cancel without help.

Community Manager
Posts: 4,050
Registered: ‎18-04-2018

Re: Ariel Direct

Hey @CarolineHart, how are you getting on with this since you last posted? I'd gladly check on our end if there's anything we can do so please let us know if you need any further help slight smile

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