Solved: Monthly Business Account paid

Tonyfaver42 · ‎14-11-2018

I was told by an advisor that my monthly bill was paid on the 9th of November however nothing came out my bank. They then attempted to take it out yesterday but failed and returned the direct debit. I am now being told they have no record of the direct debit attempt and that my account has been fully paid up which can’t be true since there was no money in bank. I did pay £100 bond on the phone and am worried they have used this instead. Any help before I go in to a store?

Bambino · ‎14-11-2018

@Tonyfaver42 You need to contact customer service. This is a customer community.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

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MI5 · ‎14-11-2018

I’m afraid on customer service can help you @Tonyfaver42

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Tonyfaver42 · ‎14-11-2018

Sorry?

Bambino · ‎14-11-2018

@Tonyfaver42 You need to contact customer service. This is a customer community.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

jonsie · ‎14-11-2018

For account issues you need to speak to customer service. They won't see your query here.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎15-11-2018

Hi @Tonyfaver42, and welcome to the forum It'd be great if you could let us know how you get on with Customer Service!

→ Access for You: Registration - Find out how to register for our Access for You service.
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