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Level 1: Joiner
Posts: 2
Registered: ‎12-11-2018
Accepted Solution

Monthly Business Account paid

I was told by an advisor that my monthly bill was paid on the 9th of November however nothing came out my bank. They then attempted to take it out yesterday but failed and returned the direct debit. I am now being told they have no record of the direct debit attempt and that my account has been fully paid up which can’t be true since there was no money in bank. I did pay £100 bond on the phone and am worried they have used this instead. Any help before I go in to a store?
Posts: 83,955
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Monthly Business Account paid

I’m afraid on customer service can help you @Tonyfaver42

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 2
Registered: ‎12-11-2018

Re: Monthly Business Account paid

Sorry?
Level 62: Glorious
Posts: 11,533
Registered: ‎31-03-2010

Re: Monthly Business Account paid

@Tonyfaver42 You need to contact customer service. This is a customer community.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

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Posts: 63,698
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: Monthly Business Account paid

For account issues you need to speak to customer service. They won't see your query here.

Community Manager
Posts: 3,291
Registered: ‎18-04-2018

Re: Monthly Business Account paid

Hi @Tonyfaver42, and welcome to the forum Wave It'd be great if you could let us know how you get on with Customer Service!

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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