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iPhone 6 keeps dropping service

Anonymous
Not applicable

on ‎02-10-2014 13:15

on ‎02-10-2014 13:15

I'm on IOS 8.0.2 and my iPhone 6 keeps losing service.  One minute it will be fine and the next minute it will show No Service, without me moving it or touching it.  I never had a problem with service on my iPhone 5 in the same places, so it does seem to be specific to this handset.

 

Anybody else having an issue like this?

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Anonymous
Not applicable

‎18-10-2014 15:24 - edited ‎18-10-2014 15:28

‎18-10-2014 15:24 - edited ‎18-10-2014 15:28

Thank you for your insights DJC1690

To add balance I've had every iPhone from the iPhone 4 onwards ,and not had any major issues.

I'm in no way stating no one ever has.
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MI5
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on ‎18-10-2014 16:40

on ‎18-10-2014 16:40

@Anonymous wrote:
That's y i won't get aiPhone what's of ever becausethos problemect . This phonejus got out n now got problems all ready? That a sign DON'T GET AIPHONES!!

That's gonna raise some eyebrows Shirty

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎18-10-2014 16:43

on ‎18-10-2014 16:43

One man's meat...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Anonymous
Not applicable

on ‎18-10-2014 17:39

on ‎18-10-2014 17:39

I had this problem, I done a simple SIM swap and I'm all fine now
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Toby
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on ‎20-10-2014 14:59

on ‎20-10-2014 14:59

Hi @Anonymous 

 

Just to let you know, I've moved your thread to the Apple section of the forum slight_smile

 

Great advice here guys!

 

 

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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gemz4the1
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on ‎22-10-2014 13:33

on ‎22-10-2014 13:33

Hi @Anonymous 

Do you have an update on this?

Are you still experiencing issues with your phone?

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MI5
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on ‎22-10-2014 13:36

on ‎22-10-2014 13:36

Two other customers today have reported signal drops using their old sim cards. They have been advised to sim swap also. One of them has done so and is stable again. So, it seems that a sim swap is required even if coming from a previous iPhone with the same size sim card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎22-10-2014 14:26

on ‎22-10-2014 14:26

That's certainly where to start with the diagnosis.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Anonymous
Not applicable
In response to gemz4the1

on ‎23-10-2014 08:23

on ‎23-10-2014 08:23

SIM swap seems to have worked for me Bouncy

 

Fingers crossed but no loss of signal for 2 days and that's a first!

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jonsie
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on ‎23-10-2014 08:28

on ‎23-10-2014 08:28

Good news @Anonymous slight_smile

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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