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new iphone on new O2 contract - but O2 won't let me purchase an e-sim plan for my old apple watch

NP75
Level 1: Joiner
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on ‎03-10-2025 20:13

on ‎03-10-2025 20:13

Help!

I got a new iphone on new O2 contract this week - but O2 won't let me purchase an e-sim plan for my old apple watch.

Apparently they don't do this - but this message board says otherwise! (Last year there were threads saying it was £7/month to purchase)

Can anyone help advise please? Customer service not helpful

 

Thanks

NP

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MI5
Level 94: Supreme
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on ‎03-10-2025 20:18

on ‎03-10-2025 20:18

Another duplicate. 1 post is all that is required.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 79: Lord of the Boards
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on ‎03-10-2025 20:19

on ‎03-10-2025 20:19

@NP75 


Yes it can be done, you can do it via the watch app, or call up and do it, or do as I did for my Samsung watch call sales on 0800 081 0255 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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