It just keep saying below error: Oops, something went wrong. Try again and if the problem continues

[MajidSHz]

Hi , I have struggling to set up my apple watch cellular service on my O2 network. It just keep saying below error:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 110

I rang up many times to 202 but no helpful information received by agent:(

Any help or advice please ?

Story:
I’m on o2 sim network.
I bought an apple watch ultra privately and got my own iPhone 14 pro , both are updated to latest version of 11.6 Os and 18.6 iOS .
When I try to set up cellular service it takes me to o2 network and about error will display.

Can you help with this please as Im stucked:(

[Enlli]

All we know here is in this guide

Activate Apple Watch Guide 

If that does not help then it's back to O2 sorry to say

Try the social media link

Guide: How to find help & contact O2 

[MajidSHz]

Thanks , I walked up to store today, agent said because you didn’t buy apple watch from us so we can’t help with this so , call back 202 for solution. I rang 202 again agent said go back to store we can’t sort this out. I tried social media again agent said go to store so , they definitely will solve the issue which didn’t:( 

no idea what else I should do . I’ll try another store tomorrow as I need to use cellular or return the watch if didn’t work ..

any more advice please ?

[pgn]

Try a different store, @MajidSHz - the agent was incorrect. And be persistent if you have to return to the same O2 store.

https://stores.o2.co.uk/

Tagging the Forum Manager @Dave-O2 for info, he may ask you for more info next week when he is back in the office.

Good luck!

[MajidSHz]

Thanks ,  I’ll try differ store tomorrow , Ive tagged @Dave-O2 

@pgn I’ll update for any changes ASAP.

regards 

[Dave-O2]

Morning @MajidSHz 

Can you please drop me a PM with the mobile number linked to your Watch & a screenshot of the error 👍