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Community Manager
Community Manager
Martin-O2
Posts: 7,142
Registered: ‎18-02-2016

Re: Why doesn't Wifi calling include SMS and MMS messages?

on ‎05-07-2017 09:17

@Anonymous I haven't received a response to this question yet but it is on the way. I'll update you as soon as I have news. 

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Level 47: Going Places
gmarkj
Posts: 5,929
Registered: ‎26-03-2014

Re: Why doesn't Wifi calling include SMS and MMS messages?

[ Edited ]

‎05-07-2017 11:59 - edited ‎05-07-2017 12:00

@Anonymous wrote:

From the previous post by Martin-O2, Community Manager:

 

"I've chased a response to this question this morning. I'll update this thread as soon as I have news."

 

So I was essentially asking if he had news, even though I presume he is part of the "we" you refer too.  If I were to ask customer service, do you really think I'd get a straight, proper, truthful and knowledgable answer?  Really??

If you look at the usernames then you will see what @MI5 means @Anonymous.

Some people (about 5-6) have a bold blue username. These are the official representatives of o2 on the community, and so their reply will be the official one.

Everyone else, with any other colour username, is here as a customer/private individual.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Community Manager
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Martin-O2
Posts: 7,142
Registered: ‎18-02-2016

Re: Why doesn't Wifi calling include SMS and MMS messages?

[ Edited ]

‎06-07-2017 11:44 - edited ‎06-07-2017 11:48

Hi guys I've received a response about the absence of texts from the wifi calling feature. Please see below. 

 

O2's Wifi Calling service doesn’t currently support the ability to send/receive SMS when there is no cellular coverage available. We’re continually working to improve our products and services and will let you know of any changes.

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Anonymous
Posts: 0

Re: Why doesn't Wifi calling include SMS and MMS messages?

on ‎06-07-2017 13:25

At least that proves my testing wasn't flawed.

 

Wonder when/if O2 will turn this on?  And why it's currently a non-enabled feature when other providers do?

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Loony22
Posts: 26
Registered: ‎23-09-2013

Re: Why doesn't Wifi calling include SMS and MMS messages?

on ‎06-07-2017 14:16

Hope they do it soon i am tired of crap reception and having wifi sms will solve all my issues.
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Community Manager
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Martin-O2
Posts: 7,142
Registered: ‎18-02-2016

Re: Why doesn't Wifi calling include SMS and MMS messages?

on ‎06-07-2017 14:47

Unfortunately there's no info on if or when texts will be supported but we will update the community with any news! 

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mavericke
Posts: 83
Registered: ‎26-04-2013

Re: Why doesn't Wifi calling include SMS and MMS messages?

on ‎06-07-2017 17:44

@Martin-O2

 

Many thanks for your input! Please ask the relevant app developers to include the function as I know that at least one mobile provider in the UK have enabled such function. I hate to see that O2's customers are turned off by the lack of such function. 

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Community Manager
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Martin-O2
Posts: 7,142
Registered: ‎18-02-2016

Re: Why doesn't Wifi calling include SMS and MMS messages?

on ‎06-07-2017 18:49

No worries @mavericke and thanks for your feedback. I'll make sure it reaches the wifi calling team Smiley Wink

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


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Loony22
Posts: 26
Registered: ‎23-09-2013

Re: Why doesn't Wifi calling include SMS and MMS messages?

on ‎19-07-2017 14:05

Come on O2! i pay good money for your service and i cant even send a damn text message indoors.

 

Lets have Wifi texts and MMS soon Please!!!!!!!!!!!

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Loony22
Posts: 26
Registered: ‎23-09-2013

Re: Why doesn't Wifi calling include SMS and MMS messages?

on ‎13-08-2017 14:39

ok nearky another month passed, is there any news on this topic?
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