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Re: Why doesn't Wifi calling include SMS and MMS messages?
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on ‎05-07-2017 09:17
@Anonymous I haven't received a response to this question yet but it is on the way. I'll update you as soon as I have news.
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Re: Why doesn't Wifi calling include SMS and MMS messages?
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‎05-07-2017 11:59 - edited ‎05-07-2017 12:00
@Anonymous wrote:
From the previous post by Martin-O2, Community Manager:
"I've chased a response to this question this morning. I'll update this thread as soon as I have news."
So I was essentially asking if he had news, even though I presume he is part of the "we" you refer too. If I were to ask customer service, do you really think I'd get a straight, proper, truthful and knowledgable answer? Really??
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Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
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Re: Why doesn't Wifi calling include SMS and MMS messages?
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‎06-07-2017 11:44 - edited ‎06-07-2017 11:48
Hi guys I've received a response about the absence of texts from the wifi calling feature. Please see below.
O2's Wifi Calling service doesn’t currently support the ability to send/receive SMS when there is no cellular coverage available. We’re continually working to improve our products and services and will let you know of any changes.
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Re: Why doesn't Wifi calling include SMS and MMS messages?
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on ‎06-07-2017 13:25
At least that proves my testing wasn't flawed.
Wonder when/if O2 will turn this on? And why it's currently a non-enabled feature when other providers do?
Re: Why doesn't Wifi calling include SMS and MMS messages?
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on ‎06-07-2017 14:16
Re: Why doesn't Wifi calling include SMS and MMS messages?
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on ‎06-07-2017 14:47
Unfortunately there's no info on if or when texts will be supported but we will update the community with any news!
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Re: Why doesn't Wifi calling include SMS and MMS messages?
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on ‎06-07-2017 17:44
Many thanks for your input! Please ask the relevant app developers to include the function as I know that at least one mobile provider in the UK have enabled such function. I hate to see that O2's customers are turned off by the lack of such function.
Re: Why doesn't Wifi calling include SMS and MMS messages?
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on ‎06-07-2017 18:49
No worries @mavericke and thanks for your feedback. I'll make sure it reaches the wifi calling team
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Re: Why doesn't Wifi calling include SMS and MMS messages?
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on ‎19-07-2017 14:05
Come on O2! i pay good money for your service and i cant even send a damn text message indoors.
Lets have Wifi texts and MMS soon Please!!!!!!!!!!!
Re: Why doesn't Wifi calling include SMS and MMS messages?
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on ‎13-08-2017 14:39