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Community Manager
Posts: 6,717
Registered: ‎18-02-2016

Re: Why doesn't Wifi calling include SMS and MMS messages?

@Anonymous I haven't received a response to this question yet but it is on the way. I'll update you as soon as I have news. 

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Level 45: Knowing
Posts: 5,316
Registered: ‎26-03-2014

Re: Why doesn't Wifi calling include SMS and MMS messages?

[ Edited ]

@Anonymous wrote:

From the previous post by Martin-O2, Community Manager:

 

"I've chased a response to this question this morning. I'll update this thread as soon as I have news."

 

So I was essentially asking if he had news, even though I presume he is part of the "we" you refer too.  If I were to ask customer service, do you really think I'd get a straight, proper, truthful and knowledgable answer?  Really??


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Community Manager
Posts: 6,717
Registered: ‎18-02-2016

Re: Why doesn't Wifi calling include SMS and MMS messages?

[ Edited ]

Hi guys I've received a response about the absence of texts from the wifi calling feature. Please see below. 

 

O2's Wifi Calling service doesn’t currently support the ability to send/receive SMS when there is no cellular coverage available. We’re continually working to improve our products and services and will let you know of any changes.

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Anonymous
Posts: 0

Re: Why doesn't Wifi calling include SMS and MMS messages?

At least that proves my testing wasn't flawed.

 

Wonder when/if O2 will turn this on?  And why it's currently a non-enabled feature when other providers do?

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Level 1: Joiner
Posts: 26
Registered: ‎23-09-2013

Re: Why doesn't Wifi calling include SMS and MMS messages?

Hope they do it soon i am tired of crap reception and having wifi sms will solve all my issues.
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Community Manager
Posts: 6,717
Registered: ‎18-02-2016

Re: Why doesn't Wifi calling include SMS and MMS messages?

Unfortunately there's no info on if or when texts will be supported but we will update the community with any news! 

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Level 3: Thinker
Posts: 83
Registered: ‎26-04-2013

Re: Why doesn't Wifi calling include SMS and MMS messages?

@Martin-O2

 

Many thanks for your input! Please ask the relevant app developers to include the function as I know that at least one mobile provider in the UK have enabled such function. I hate to see that O2's customers are turned off by the lack of such function. 

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Community Manager
Posts: 6,717
Registered: ‎18-02-2016

Re: Why doesn't Wifi calling include SMS and MMS messages?

No worries @mavericke and thanks for your feedback. I'll make sure it reaches the wifi calling team Smiley Wink

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Level 1: Joiner
Posts: 26
Registered: ‎23-09-2013

Re: Why doesn't Wifi calling include SMS and MMS messages?

Come on O2! i pay good money for your service and i cant even send a damn text message indoors.

 

Lets have Wifi texts and MMS soon Please!!!!!!!!!!!

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Level 1: Joiner
Posts: 26
Registered: ‎23-09-2013

Re: Why doesn't Wifi calling include SMS and MMS messages?

ok nearky another month passed, is there any news on this topic?