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Apple Watch series six

Tired1
Level 1: Joiner
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Good evening. I was upgrading my phone from iPhone XS Max to iPhone 13 pro max, after hours of problems with Face ID etc, I sorted that but the Watch was completely different. I had to delete the Watch and contents to unpair from the one to the other, when I connected it to wifi, it pared with the 13 pro but now I have no data on the Watch or the ability to reconnect it. Any help would be greatly appreciated. Many thanks. 😊

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MI5
Level 94: Supreme
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@Tired1 

You need the data plan moving from the old phone to the new one. 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123885 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@Tired1 

You need the data plan moving from the old phone to the new one. 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Tired1
Level 1: Joiner
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Thank you! 😊 I’ll have to try and phone 02 as I have the use of my watch while the phone is in range, but after that the Watch just becomes a watch. I had an unlimited data plan but since I had to reset the Watch to factory, it’s gone! 😳

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