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Why doesn't Wifi calling include SMS and MMS messages?

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Loony22
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on ‎16-06-2017 21:35

on ‎16-06-2017 21:35

exactly that, wifi is great but i have such low signal indoors that sometimes cant even send a text message.

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MI5
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on ‎13-08-2017 14:42

on ‎13-08-2017 14:42

Nothing we are aware of.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie
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on ‎13-08-2017 14:43

on ‎13-08-2017 14:43

Some kind of response from O2 would be good.... 

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Loony22
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on ‎14-08-2017 19:17

on ‎14-08-2017 19:17

I can kind of understand MMS as it costs me 41p to send one, something they dont want to lose out on i suppose, but SMS are unlimited so i cant see why this is a problem.
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Loony22
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‎18-08-2017 17:28 - edited ‎18-08-2017 17:29

‎18-08-2017 17:28 - edited ‎18-08-2017 17:29

Also why is it that when i turn off 4G i get 2 bars indoors and can send texts pretty quickly and when i turn 4G back on i get nothing and have to keep trying again , find a phone signal hotspot in the house or go outside?

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MI5
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on ‎18-08-2017 17:29

on ‎18-08-2017 17:29

@Loony22 wrote:
Also why is it that when i turn off 4G i get 2 bars indoors and can send texts pretty quickly and when i turn 4G back on i get nothing and have to keep trying again or go outside?

Because your phone drops to a 2g or 3g signal which will be less congested.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bydandie
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‎19-08-2017 11:15 - edited ‎19-08-2017 11:17

‎19-08-2017 11:15 - edited ‎19-08-2017 11:17

@Loony22 wrote:

Also why is it that when i turn off 4G i get 2 bars indoors and can send texts pretty quickly and when i turn 4G back on i get nothing and have to keep trying again , find a phone signal hotspot in the house or go outside?

 

Because the frequency used for UMTS can be different than LTE and therefore permeate buildings better.

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adamtemp64
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on ‎19-08-2017 11:42

on ‎19-08-2017 11:42

o2 4g 800 has better in building penetration than 2g 900 3g 900/1800/2100 https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Do-you-have-poor-coverage-signal-Indoors-This-m...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Loony22
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on ‎22-08-2017 20:10 - last edited on ‎17-10-2017 09:41 by

on ‎22-08-2017 20:10 - last edited on ‎17-10-2017 09:41 by

this is so frustrating, i cannot send a text message from my house in the 21st century!!!

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jonsie
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on ‎22-08-2017 20:13

on ‎22-08-2017 20:13

I really feel for you mate.disappointed

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MI5
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on ‎22-08-2017 20:13

on ‎22-08-2017 20:13

Try a different network or try Tugo?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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