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Level 2: Apprentice
Posts: 19
Registered: ‎07-02-2019
Accepted Solution

Unlocking without itunes

I requested my iPhone 8 to be unlocked and O2 have accepted that request and told me to complete I need to plug my phone into iTunes with a SIM that's different to O2. The issue I have is I don't have a laptop, it broke so I'm unable to do this step to fully unlock my phone. Is there another solution to this?

Thanks Ju
Level 68: Extraordinaire
Posts: 15,855
Registered: ‎31-03-2010

Re: Unlocking without itunes

@Juju79 I will tag @adamtemp64 and @Anonymous who are iPhone afficianados to see if either can help.

I DO NOT WORK FOR O2



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Posts: 108,932
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Registered: ‎04-04-2012

Re: Unlocking without itunes

@Juju79 there is no need for itunes. Just put your non O2 SIM in the phone and if unlocked, it will be accepted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 2: Apprentice
Posts: 19
Registered: ‎07-02-2019

Re: Unlocking without itunes

Thank you. O2 when emailed said I had to use iTunes to finish the unlock but thank you, that's helped a lot.
Posts: 108,932
Topics: 561
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Registered: ‎04-04-2012

Re: Unlocking without itunes

You used to have to but no longer normally required.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 16,437
Topics: 296
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Registered: ‎13-08-2008

Re: Unlocking without itunes

@Juju79 The same old misinformation from o2 https://support.apple.com/en-gb/HT201328

In the old days iTunes was required but not any more 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 81,307
Topics: 576
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Registered: ‎04-01-2009

Re: Unlocking without itunes

Posts: 16,437
Topics: 296
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Unlocking without itunes

[ Edited ]

@jonsie wrote:

I think the advisers'  FAQs manual needs updating.. . 


Totally agree @jonsie @Martin-O2 @Marjo @EmilieT time for an update to procedures etc @Chris_K

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Unlocking without itunes

Good morning @Juju79, it sounds like you're all sorted now but if you have any further questions please let us know. slight smile

 

Thanks @Bambino@MI5@adamtemp64 and @jonsie for helping out and for your comments - we'll pass on all this feedback!

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Level 2: Apprentice
Posts: 19
Registered: ‎07-02-2019

Re: Unlocking without itunes

Thank you all