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Level 1: Joiner
Posts: 1
Registered: ‎13-02-2019

Bought a O2's IMEI blocked iphone

To whom may concern,


Recently, i have made a purchasement of an Iphone XS Max, which later on i found out to be an O2's IMEI blocked phone. I am very confused what to do know other than lodging a police report? Thanks.



Level 70: Enigma
Posts: 16,945
Registered: ‎31-03-2010

Re: Bought a O2's IMEI blocked iphone

@marshal200 Firstly, this is a customer community, and all we can offer here is advice. By all means lodge a police report. That should be the first thing you do. Also contact O2 customer service and explain what has happened. https://www.o2.co.uk/contactus I'm not certain how much they'll be able to help you, as it sounds as if you've been scammed by the person who sold you the phone, but it's always worth asking. Good luck. Hope you can get this sorted.


Posts: 115,865
Topics: 571
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Registered: ‎04-04-2012

Re: Bought a O2's IMEI blocked iphone

@marshal200 where did you buy the phone from?

Unfortunately it's not uncommon for some unscrupulous people to claim on insurance for a phone and then sell the original which will result in that phone getting blacklisted. In these cases, there is no way to unblock them as a fraud has occurred and legally the phone belongs to the insurance company. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Bought a O2's IMEI blocked iphone

Good morning @marshal200, and sorry to hear about your phone. I hope you found the information above useful, but if you have any other questions please let us know! 


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Posts: 1,035
Topics: 8
Kudos: 154
Solutions: 38
Registered: ‎13-07-2008

Re: Bought a O2's IMEI blocked iphone

If you bought the phone from eBay you should claim under Paypal's buyer protection. If you bought the phone elsewhere and paid using a credit card you can claim from your credit card provider using s75 protection. If you used a debit card for payment you should contact your bank who may be able to do a chargeback but this is not guaranteed


If you paid cash then sadly you have a rather expensive paperweight