on 23-09-2024 15:25
Bought iPhone 16 from Apple and trying to transfer number from 14. Phoned O2 for qr code which hasn’t arrived yet (3hr). Now can’t phone or get texts from my iphone14 so cannot make calls to O2 (or anywhere0, can’t receive calls and cannot get confirmatory texts to enable me to get onto myO2.
suddenly cut off by O2 - Help!
on 23-09-2024 16:00
O2's genius idea is to disable your current sim when ordering a new one.
You can either wait for the esim to arrive in the post or go in store with photo ID.
on 23-09-2024 16:03
So phoning O2 on another phone they tell me that even if I get the qr code, I will need a text to confirm myO2 which I cannot get as they have stopped my SIM card!!!
So - if you get a new iPhone 16, it tells you to call O2 to enable transfer to an eSIM
You phone O2
They say they will send you a qr code
They cut off your sim
The only way to use the O2 code is by logging in to myO2 which requires a text which you cannot get
They then say you have to physically go into an O2 shop.
Why wouldn’t they just tell you to go into the O2 shop when you have time and meanwhile you have your current telephone still working.
on 23-09-2024 16:10
Because they're braindead!