Unable to set up Virginmedia email on my new iPhone 16 pro

[Lizziejayneblue]

Hi, I recently bought a new iPhone 16 pro from O2.  I followed the set up instructions and most of my apps were successfully transferred.  However, I cannot set up my emails on the Mail app.  I keep getting "imap.virginmedia.com" is not responding.  I have checked connections and details as suggested but no luck.  The 1OS is 18.2.  Since updating to this on my iPad mini, I am getting the same error message.  Can anyone help please?

[pgn]

Can you access your VM email normally @Lizziejayneblue?

https://www.virginmedia.com/help/virgin-media-mail-unavailable may be interfering...

Assuming you are using guidance here for IMAP config, @Lizziejayneblue - https://www.virginmedia.com/help/broadband/manage-email-account

[MI5]

@Lizziejayneblue 

It's a recurring issue when using O2 data. Does it work OK when on wifi?