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Level 2: Apprentice
Posts: 19
Registered: ‎07-02-2019
Accepted Solution

Unlocking without itunes

I requested my iPhone 8 to be unlocked and O2 have accepted that request and told me to complete I need to plug my phone into iTunes with a SIM that's different to O2. The issue I have is I don't have a laptop, it broke so I'm unable to do this step to fully unlock my phone. Is there another solution to this?

Thanks Ju
Level 63: Greatness Assured
Posts: 12,046
Registered: ‎31-03-2010

Re: Unlocking without itunes

@Juju79 I will tag @adamtemp64 and @lovemyphone who are iPhone afficianados to see if either can help.

I DO NOT WORK FOR O2

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Posts: 86,144
Topics: 527
Solutions: 10,778
Registered: ‎04-04-2012

Re: Unlocking without itunes

@Juju79 there is no need for itunes. Just put your non O2 SIM in the phone and if unlocked, it will be accepted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 2: Apprentice
Posts: 19
Registered: ‎07-02-2019

Re: Unlocking without itunes

Thank you. O2 when emailed said I had to use iTunes to finish the unlock but thank you, that's helped a lot.
Posts: 86,144
Topics: 527
Solutions: 10,778
Registered: ‎04-04-2012

Re: Unlocking without itunes

You used to have to but no longer normally required.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 16,393
Topics: 292
Kudos: 1,844
Ideas: 6
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Registered: ‎13-08-2008

Re: Unlocking without itunes

@Juju79 The same old misinformation from o2 https://support.apple.com/en-gb/HT201328

In the old days iTunes was required but not any more 

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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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Posts: 66,875
Topics: 544
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Registered: ‎04-01-2009

Re: Unlocking without itunes

I think the advisers'  FAQs manual needs updating.. . 

Posts: 16,393
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Registered: ‎13-08-2008

Re: Unlocking without itunes

[ Edited ]

@jonsie wrote:

I think the advisers'  FAQs manual needs updating.. . 


Totally agree @jonsie @Martin-O2 @Marjo @EmilieT time for an update to procedures etc @Chris_K

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Community Manager
Posts: 4,226
Registered: ‎18-04-2018

Re: Unlocking without itunes

Good morning @Juju79, it sounds like you're all sorted now but if you have any further questions please let us know. slight smile

 

Thanks @Bambino@MI5@adamtemp64 and @jonsie for helping out and for your comments - we'll pass on all this feedback!

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Level 2: Apprentice
Posts: 19
Registered: ‎07-02-2019

Re: Unlocking without itunes

Thank you all