Unlocking without itunes

[Juju79]

I requested my iPhone 8 to be unlocked and O2 have accepted that request and told me to complete I need to plug my phone into iTunes with a SIM that's different to O2. The issue I have is I don't have a laptop, it broke so I'm unable to do this step to fully unlock my phone. Is there another solution to this?

Thanks Ju

[Bambino]

@Juju79 I will tag @adamtemp64 and @Anonymous who are iPhone afficianados to see if either can help.

[MI5 Level 94: Supreme · Accepted solution]

@Juju79 there is no need for itunes. Just put your non O2 SIM in the phone and if unlocked, it will be accepted.

[Juju79]

Thank you. O2 when emailed said I had to use iTunes to finish the unlock but thank you, that's helped a lot.

[MI5 Level 94: Supreme]

You used to have to but no longer normally required.

[adamtemp64 Level 66: Unequalled]

@Juju79 The same old misinformation from o2 https://support.apple.com/en-gb/HT201328

In the old days iTunes was required but not any more 

[jonsie Level 94: Supreme]

I think the advisers'  FAQs manual needs updating.. . 

[adamtemp64 Level 66: Unequalled]

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@jonsie wrote:

I think the advisers'  FAQs manual needs updating.. . 

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Totally agree @jonsie @Martin-O2 @Marjo @EmilieT time for an update to procedures etc @Chris_K

[EmilieT]

Good morning @Juju79, it sounds like you're all sorted now but if you have any further questions please let us know.

Thanks @Bambino, @MI5, @adamtemp64 and @jonsie for helping out and for your comments - we'll pass on all this feedback!

[Juju79]

Thank you all